Chantilly Place — Attraction in Chelmsford

I dont reccomend. They were nice enough when my bridesmaids were spending 300+ each on their dresses. But they never called when they came in. I called to ask why I didnt receive a call and was told that I had... even though my phone records did not show any calls or voicemails from them. The womans response was that either for some magical reason I didnt get it, or that my voice mail box was full (it wasnt and I'd still see a missed call). But I didnt get the call. And if my voice mail box was full and the woman on the phone actually did remember that she called, then she wouldnt have been able to leave a voice mail. But apparently she remembers calling and leaving a voice mail, but not whether or not the mail box was full, even though she used that as an excuse. In the month that the dresses were just sitting around, they didnt make an attempt to contact me again. Her apology included a "I'm sorry you felt that you never got the call". But I didnt get a call, other wise I would have the record of it in my phone. My bridesmaids dont have much time left to get alterations and many of them live out of town and they all work full time and have personal lives. They are already doing enough for my wedding, and they didnt need to be pressed for time for their dresses as well, especially after how much money they spent on them. The dresses were sitting around for a month and no one thought to try to contact the bride again, since they didnt get in contact before. If they dont mess up, maybe you'll have a fine experience, but if they do, dont expect them to do anything to try to rectify it, or even offer a sincere apology that doesnt blame you for what ever mistake they made.

Edit: So all of my bridesmaid got their dresses and ALL of them were HUGE. Only one of my ladies didnt have to have tons of alterations! One of my bridesmaids fit perfectly into the sample size dress and ordered it expecting it to fit almost perfectly and it was GINORMOUS on her. I'm pretty sure they ordered larger sizes just to get extra money from alterations. If I could give zero stars I would. This place is predatory and horrible. There is no excuse for buying a size up when a sample fits, they are charging insane prices for alterations as well. Save yourself the headache and take your...

I don't even know where to begin.... because my overall experience was amazing! I purchased my wedding dress about a year ago and due to COVID-19 I had to push my wedding date back to May of 2022. Even though my appointment was during the heart of COVID-19 it didn't change how wonderful my experience was at Chantilly Place with my bridal consultant, Alexis DeGiacomo, who was AMAZING by the way! She was so patience, kind, knowledgeable and willing to work with me to have my wedding dress dream come true.

I'm just going to be honest here- There was one point where I was in-between two dresses trying to figure out what dress I was going to choose, because they were both so beautiful. My loved ones (that came with me) loved both dresses too but were lending a little bit more towards the first dress and I was lending a little bit more towards the second dress. I'm not sure if Alexis could sense my stress (or how I had to make a tough decision between the two dresses) but I remember she came into my dressing room to help me get out of a dress and she said to me: "Ashley just remember this is your special day and it's all about what you want and if you love the second dress more, choose that one". "Don't go with the first dress just because your loved ones (the majority) may like that one a little bit more. And, I can truly say, I'm so happy I took her advance and chose the second dress that I loved more because afterwards my family was like: "we are so happy that you chose the dress that you wanted because we actually love it better than the first one that we thought we liked more."

Also, in that same day I had another wedding dress appointment somewhere else but I ended up cancelling it because I found my dream dress, had such a wonderful experience and had the best bridal consultant, Alexis that I didn't need to go anywhere else!

So, I HIGHLY RECOMMEND Chantilly Place and I HIGHLY RECOMMEND you ask for Alexis DeGiacomo as your Consultant (which I'm sure the other bridal consultants are AMAZING too). It's just that I was fortunate enough to be assigned with Alexis the day of my wedding dress appointment.

Thank...

Stay FAR away if you want your dress to fit properly and not be charged extra unnecessarily!!

My best friend ordered her bridal gown and bridesmaids dresses from here (I was part of the bridal party). Every single dress was ordered a full size up from the measurements taken, making every member take their gown in (a ploy to generate more income for the alterations department). One of the bridesmaids was pushed (very needlessly) into a plus size gown, which Chantilly charged an additional size fee for—Jasmine Bridal, the designer, does NOT charge a plus size fee on bridesmaid dresses. This was money stolen from their customers.

Most importantly, the bride’s gown DID NOT fit. She was talked into “ordering” a size up when she was actively loosing weight. The gown was never ordered fresh—there was clear damage to the lace appliqués, missing beading, and destroyed button loops. Damage like that only comes from a dress taken off the rack. Chantilly told the bride they were ordering her a brand new gown and instead gave her a damage sample gown at full price.

On top of all that, the gown had to be take in roughly 4 sizes. The seamstress working on the gown continually dismissed the bride and her mother’s concerns about the fit and even refusing additional fittings. Then, THE OWNER saw the bride in her ill-fitting dress (straps too long, hips too big, bust sagging and not filled out) and let her walk out like that.

The morning of her wedding I am sewing in better bust cups and and taping the dress all over to get it to fit semi-decently. Literally the only saving grace was this dress had straps so it didn’t completely fall off of the bride.

They charged her over half the cost of the gown (again, a gown that was sold off the rack saying it was new) for the poorly done alterations.

Avoid Chantilly...