Hot Wheelz — Attraction in Cherry Hill Township

**Update: The manager never called or addressed the issues as they stated they would. We had a birthday party here recently and here is my honest review. Our party was from 7-9:30 PM. We were greeted by our friendly hostess, placed drink orders and we were told our food would be out around 8:00. I had pre-ordered and fully PRE-PAID for everything so that there would not be any issues. We had pre-ordered an extra pizza and chicken tenders, chicken wings, and fries for all the guests. So, I had the guests skate and return to the table for food at 8. At 8:30 we still had not received our food. Meanwhile the guests had just waited around for their food that never came. I asked the hostess and she said 5 more minutes..well we only got SOME of our food until 8:45..we got just the 1 pizza. We were missing the 2nd pizza, all the chicken, and all the fries for the guests, which once again was pre-ordered. I spoke to the hostess again and she said the kitchen told her they were backed up and she did not know when the rest of the food was coming out (this was at 9PM...30 minutes before the party was to end). The other pizza eventually got there after advising the hostess that we had not received it, but the chicken wings, chicken tenders and fries were no where to be found and one of our guests did not eat pizza. The timing of the food completely threw our party off schedule. We had to do our cake and sing happy birthday (which the hostess did not help us with) before receiving the rest of our food because it was getting too close to the end of the party..all the kids were still hungry. I kept having to apologize to the guests for the food delays and it was very embarrassing. The rest of the food did not come out until 9:20 (10 minutes before the end of the party). I had to individually pack up 8 to-go containers myself to give to each guest. It seems that they overbook the party area and let in other public guests without any sort of limits. So the kitchen is dealing with all these food orders at the same time that they can't handle. Also, if food is pre-ordered and pre-paid (like ours was), that food should definitely be ready on time! Also, it seemed that there was a lack of hosts. Yes, they were friendly and were trying their best, but they should have had at least one more host because you can see that they were hustling. We were refunded for the chicken and fries order, but honestly the food delays really threw everything off and left our guests hungry. In addition, it seemed like there were way too many people in general for the staff that was there. I felt bad for the managers that were dealing with all sorts of things going on..we actually had a situation of our own with a guest, and the managers reactions were fast, kind, calm and efficient. Anna was amazing with how she dealt with the situation and her ability of making the guest feel comfortable! I would also suggest adding rubber bumpers along the cement ledges getting on and off the rink to avoid injury! The concept is cute, the roller skating is fun and the food is not bad for a roller skating rink, but the execution of the parties is just not there..more staff, less party bookings and less non-party guests at one time, would give this place a better overall experience. The overall experience for me was that it was stressful, not enjoyable, and not what a celebration party should be. I ended up having to apologize to my guests for food delays, had to rush the cake, I had to add more money to game cards to entertain the guests while waiting for the food (ultimately I told them to go back and skate and I would call them when the food was out), guests left hungry with food in to-go containers, sometimes I could not find my party host (and we weren’t demanding guests at all), the environment was hectic with a lot of things going on that weren’t in our control and personally I didn’t have fun because of all of this. I had a guest say that she’s never seen 1 of my parties fail (I’ve had many at various locations)..well this was the one and it was...

Had a birthday party here for my nephew’s 7th birthday a few weeks ago. First let me say I truly appreciate the cleanliness of this facility even the bathroom was spotless. I also loved how they let you drop off your party decor stuff in advance that way they have the tables set up for you when you arrive. That definitely saves time and is one less thing for you to do. Our hostess Aliyah was great and friendly however I didn’t like the fact that they had her working more than one party. When you book parties at places and they tell you they’ll provide a host/hostess in my experience that host/hostess is usually just for your party at that time. There were times when I had guests arriving and my hostess had the game cards so I couldn’t give them to my guests right away because I had to wait for her to come back. I’m still not even sure all my guests got their cards. Then there were times when I needed something for my tables but wasn’t able to locate her or I would see her tending to another party. I don’t know if they were short staffed this day or this is what they usually do but I thought that was very strange to have one hostess tending to three parties at once. And don’t get me wrong I’m not blaming her because at the end of the day I’m sure she was just doing what she was told. But I was expecting my hostess to be just for my party especially since I had such a large party of 23 kids.

My second issue is the food smh. Now I don’t know if this was an off day or the person cooking was new but when I say everything I had ordered for my party was overcooked, I mean everything for our party was overcooked. I had ordered several pizzas and a trio platter that consisted of fried ravioli, mozzarella sticks, and chicken tenders. I didn’t even realize how overcooked the food was because I didn’t eat until I got home. I was busy hosting and making sure everything was running smoothly with my party that I just took whatever was left home and ate it then. A few of the kids at the party did say the pizza wasn’t too good but I didn’t think anything of it at that time. When I got home and tasted the food I couldn’t believe how dried out and overcooked everything was. I felt awful that my guests were served that. If I had known at the time how badly overcooked everything was I definitely would have sent everything back and asked them to remake everything. Thank goodness I didn’t order more food because I initially was going to order more than one tray and more pizza. My thing is if you’re going to say you don’t allow outside food then please make sure you serve quality edible food because the cost of the food isn’t cheap to begin with.

Besides the hostess and food issue everyone in my party had a great time especially the birthday boy. I had parents saying to me how good of a time they had and how they plan to come back. So if you ask me would I recommend this place the answer is yes. Would I have another party here, the answer is yes as well. I just think if I have another party here I would have a private party so we can have the place to ourselves and I would hope that the food is better the second time around. Or I would skip the food altogether and pay the fee to bring my own. Overall hot wheelz is a great place to take kids for a fun day or have a party. We’re already planning on coming back in a...

Came here Sept 6.2025. I am so not feeling this place. The cheese whiz was the nastiest; don't get the cheese fries here; just fries. I like the parking, and the fact they have arcade in case you don't skate. Came here with a churchhouse event; they didn't play gospel music at all. That made me not even want to skate to the secular music they were playing. The main reason I wanted to skate even w the church, was for the gospel music. They played Michael Jackson most of the time. Never was a fan of his music like that; the hee hee sounds were so annoying in his music; he would say it a thousand times yet folks get hype. If you didn't want to play gospel music at least play instrumental jazz or something. Everyone were lined up at the skate walls standing around in groups, and there were so many skate walkers on the floor; it made the floor congested (crammed and packed); you barely could get to the floor everyone was in the way on the skate floor standing by the brick walls and blocking entry to get to the skate floor. Then there were times they cleared the floored for special folks to be recognized for special exclusive personal couple skating like 3 times, yet everyone paid which took away from their skate time. This was unexpected too. Some folks stated to me that the skate floor was unbalanced/ uneven by the dj side; they felt uncomfortable skating on it. I love the blue icees, but I don't see myself coming back as a result of these factors. If they made these adjustments that I stated in this comment and have a gospel night for church folks. I would be there for sure.

Update on 9.22.2025: Reply to the owner. My name isn't Marita and there was no party for my daughter and I don't have a daughter at this moment; I don't know who that is or who you are referring to. Just because you addressed my post incorrectly doesn't dismiss the facts in my post. Please admit your faults and make adjustments to perfect the business wherein necessary. That would be a...