Bliss Bridal — Attraction in Cheshire

My experience at Bliss can best be described as a “tale of two shops”. In short, we had an amazing experience working with Jess and Sandy to find the dress. However, our alterations experience was a bit of a nightmare. It is my understanding that the alterations department is considered separate from the store, but they are the recommended alterations team and we were assigned a seamstress through them so I still feel they are somewhat responsible for the team they recommend. Everything worked out in the end, and I felt amazing in my gown on my wedding day, but I feel I have to be honest and share my entire experience with other brides. As I said, looking for the dress at Bliss was a great experience. I had gone to a few other stores, and found Bliss had the best selection of dresses for the fairest price. I went back multiple times to try on dresses and Jess and Sandy never once rushed me and always gave their honest opinions. Every time we walked into the store we were greeted warmly and made to feel very comfortable. Dress shopping, which at times could be stressful, was always a pleasant and fun experience! I ended up choosing an Essence of Australian gown with matching veil and couldn’t have been happier with my selection! When it came to fittings, I had my initial consultation with Blanca which went fine. I had lost 20 lbs since ordering (which I discussed with Sandy and Jess when ordering, as I was in the middle of my diet at that point and they assured me 20 lbs would be no problem for alterations). The day of my second fitting, I received a call from Blanca saying that she wasn’t finished with my dress yet and needed more time because it needed a lot of work and she “didn’t know what she was going to do yet”. Now, as a bride 2 weeks out from my wedding, this comment sent off alarms in my head and made me feel very anxious going into the fitting a few days later. When I put the dress on, it was still too big on me and needed more work done to the bustle. Blanca became very defensive when I asked for it to be taken in, and kept saying “this is where I pinned it”. However, she did finally agree to take it in more and we set up a time for me to come in 3 days from then (10 days from my wedding day). At the next appointment, she had taken in the dress towards the top, but the original silhouette was fitted through the hips with a gentle flow. The dress I had on had a very different looking silhouette than what I had tried on initially. I was very upset by this and Blanca again was defensive about our questions on why it didn’t look like the original, and even confronted my mom about calling Sandy to let her know what was going on, asking “what you don’t think I know what I’m doing?”. We felt very uncomfortable and frustrated that instead of working with us to get the dress to look how we wanted, we instead felt like we had to fight with her to get things altered to our liking. I even became emotional during the appointment because I felt so defeated that I wasn’t going to be able to have the dress I had been picturing for the past 6 months. Sandy stepped in at that point and suggested that to make the silhouette closer to the sample dress we have Blanca sew the layers of tulle underneath together. We made another appointment (8 days before the wedding) and this time brought my 2 MOH’s, mother-in-law, and father, who were all appalled at what had been going on and wanted to be there to offer opinions and support. Luckily, at the final fitting everything was done perfectly. However, Jess ran the alterations appointment while Blanca was in another room and did not interact with us at all. All in all, if it wasn’t for Jess and Sandy and the amazing sales team at Bliss, this review would be very different. My honest recommendation to future brides is to ABSOLUTELY buy your dress through Bliss Bridal, but have your alterations...

I went to purchase a mother of the bride dress that I had found on the web. I had no prior experience or referral to them. The dress I bought was for my sons wedding, and was $558.34. It is important to note that I had a wedding to go to prior to my sons, where I bought a dress from the same designer, but a different style in a size 10. That dress fit perfectly and I only need hemming. Being a small town, I brought that dress to the seamstress in Cheshire and it came out beautiful.

At Bliss Bridal the person that measured me said I had to order the dress in a size 16 (I am normally a 10-12). (The 10 I tried on was a bit snug but I had gym clothes underneath it) Immediately I was concerned about the size, because their measurements would require me to get a dress three sizes larger. There was no budging with my telling the woman that measured me, this was the wrong size, and this shop was the only shop that carried the dress I want within 50+ miles.

I went to my seamstress (which by the way is the seamstress they also recommended). I asked if she would talk to them and tell them what size I needed, she agreed. I went back to Bliss, and spoke with the manager, who said the same thing as her employee, certainly in a pleasant tone, but there was no budging on the size. In their contract it specifically states ...” take an active interest in your size as the decision of what size to order is authorized by your signature...Bliss will not be held responsible for the fit of a dress if you choose a size other than one recommended”. I took that to mean they would be responsible for their wrong size choice if I let them choose. They told me to wait until the dress came in and the size would make sense.

The dress came in to Bliss and when I tried it on it fell to the floor. It was far too big. I again asked them to change the dress to at least a 12 or 14 so I wouldn’t have to pay to deconstruct and take in the entire dress. There was plenty of time to do so, and it had only been a week since I ordered the dress. They again refused.

The good news is the seamstress, who is excellent, fitted the dress to me. The bad news is it cost another $220.00. I am writing this because it really should have never happened this way. If a dress falls to the floor on measurements a bridal salon took within a week of measuring (no massive weight loss), they measured wrong.

Weddings are expensive enough that one shouldn’t have to pay needless additional fees. The seamstress confirmed that a 12 or 14 would have given her ample room to make minor adjustments to the dress. The problem is that when the people who are measuring you DO NOT ALSO SEW, they have no idea of how the...

There are so many decisions to make when planning a wedding. When it came time for me to look for a wedding dress I didn't even know where to begin. I found Bliss Bridal online and it had great reviews and was local so I figured it would be a good place to start. Well, that was certainly the best decision I could have ever made because this shop is simply amazing.

The moment you walk through the door you are greeted with an adorable chalk welcome sign personalized with your name on it. It is just such a nice, warm touch which starts the welcoming vibe that continues throughout Bliss.

The dresses are incredible. They are all so gorgeous, well-maintained, and organized to make finding a dress that fits your style easy.

But, the best part about Bliss is the staff! Everyone is so kind and helpful! Joanna was always accommodating with appointments and scheduling in person and over the phone. She managed to keep everything so well organized to make the process so much easier. Macanna was absolutely incredible. She was always so bubbly and ready to help in any way she could. Macanna helped me to try on every style of dress--from poofy dresses to strapless to lace--in order to help me figure out what I was most comfortable in. After I put on each dress, before I went out to show my mom and bridesmaids Macanna would ask me my thoughts--she was always so caring to make sure that I was choosing something that I was truly comfortable in and felt good about. After trying on six dresses I was getting worried--but Macanna had one last dress for me to try. I put the dress on and loved it but was also simply exhausted from the emotions of the day that I didn't know if it was the one or not. Macanna reassured me that I didn't need to make a decision right then--and even encouraged me not to because if I waited a couple of weeks that designer was having a trunk show and the dress would be discounted. She offered to have me come back and try it again and to help me in any way I needed. A couple of weeks later I went back--Macanna had already set aside my top two dresses for me and helped me try them on. At that point I knew that the final dress I had tried on was the one.

After the great experience with Macanna choosing my dress we decided to use them for all of the bridesmaids dresses too! Once again they were so accommodating and patient to help us find dresses that fit the styles of seven bridesmaids.

I cannot recommend Bliss Bridal enough. My experience at Bliss Bridal was so incredible--I am actually sad that I don't have any reason to go back at this point! Best...