I really can't say enough good things about the Ithaca harbor freight. I've shopped here 1-3 times a week for the past few years and I've always had a really amazing experience with not only my tool purchases, but more importantly the people working here.
I'll go out if my way to find an excuse to buy a specific tool from here instead of elsewhere because for a lack of better words the people working here are truly kind. I've had notably bad, insulting and seriously unprofessional interactions with workers at other similar types of stores over the years. Never once has a employee here been anything but exceptional to me. Nomatter what need at that moment in time. Employee turnover seems fairly low and whoever is doing the hiring when they do, is very good at choosing the right kind of people for this job.
Everyone working here doesn't have the same level of life or tool experience but Ive always been able to find really great advice if I need it. They're resourceful enough to find the person working who does know, if they dont.
These small interactions have always really brightened my day a bit, even if Im deep in a truly terrible, never ending project. The people here have always had my back and gone above and beyond to help equip me with the tools I need to...
Read moreI needed a tool set for regular household maintenance and small stuff, nothing crazy. I went to Lowe's and Home Depot and neither place had an all in one set like this and instead tried to sell me $200+ worth of tools. I came to Harbor Freight and within seconds was shown several things with different price points and quantities of tools in convenient storage boxes and was able to get what I needed for about $60. Plus! I got a lifetime guarantee on every item in the box! If a bit breaks, they'll give me a new...
Read moreThe help at Cortland New York is much more courteous. In Ithaca they have an open box table. There was an open and scarred multi-tool Hercules for 64 dollars in 99 cents. I asked the woman manager how much a new one was, she said I don't know you would have to go look . Turns out a new one is 79.99. The new one comes in a box with accessories and Blades. I asked the woman if the price was negotiable and she snapped at me. The accessories cost more...
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