Store Space Self Storage — Attraction in City of Rochester

Run away from this storage facility. Unless you want your items stolen from your storage unit. Then, put your stuff in here and kiss it goodbye.

My son and his college roommates stored items in a unit here over the summer. At some point during the summer, someone broke into their unit and stole many high priced items. When my son went to check on his unit in the middle of the summer, the lock was still intact, but upon opening up the unit, his items were gone.

When we alerted the management that items were missing, with no evidence of lock tampering, we were informed that a known vulnerability in the locking mechanism allowed someone to use a screwdriver to move the locking bolt without disturbing the actual lock. They stated that several units were compromised. Management also stated that they knew the guy who rented there and was doing the stealing. BUT THEY NEVER INFORMED US THAT THERE WAS A MAJOR FLAW IN THEIR CURRENT LOCKING MECHANISM.

Nor did they tell us that some units were broken into. They explained that telling everyone who rents a unit there of a major breach could open them up to people submitting false claims of their items being stolen. Ok, so maintaining their bottom line, and avoiding any sort of insurance claims for missing items, is more important than their actual customers. Got it.

We have tallied up the value of the missing items, and we asked for reimbursement, citing that they told us they KNEW OF THE LOCK VULNERABIILTY and FAILED TO TELL ANYONE OF THE RECENT RASH OF BREAK-INS. Alas, their smart witted attorney informed us to go pound sand. The saga continues.

Speaking of pounding sand, you should do that too and consider renting a storage space that is more secure. Unless you want your...

I couldn’t be happier with my experience at storage space! From the moment I walked in, the staff was incredibly friendly, professional, and helpful. They took the time to explain my options and helped me find the perfect unit for my needs.

The facility itself is clean, secure, and well-maintained. I love the convenience of the extended access hours, and the security measures in place give me peace of mind knowing my belongings are safe. The climate-controlled units are a great bonus, especially for storing sensitive items.

Pricing is very reasonable, and I appreciate the transparent policies—no hidden fees or surprises! If you're looking for a reliable and hassle-free storage solution, I highly recommend storage space. I'll definitely use them again in the future, Even the mailman is great hes friendly and has a big smile...

I live in a tight bedroom with my four children and I have so many things that mean the up most too me..and thanks to store space self storage ..all my belongings have been safe and sound just like I left them.. I never had any issues what so ever with anything..they have always answered my questions if I had any willing to resolve any issues or problems in a perfectly professional manner ..I will gladly recommend them..and there prices are definitely reasonable..thanks self storage space for being everything you've advertised and more .. sincerely,...