Eli Transportation, LLC — Local services in City of Rochester

I have been a long time client who has a standing order put in by my therapist for my weekly visits I have been picked up from this company for a year and half for the weekly visits. You would think that the owner would become familiar with reoccurring clients. But no the owner lies about the ETA had me sitting waiting for an hour at one point no call no heads up. When I found other accommodations for transportation that particular incident she became rude texting me paragraphs about me not giving her a heads up that I had left. Honestly she left me hanging so I returned the favor. Another Incedent is she would text me for confirmation on a reoccurring appointment 10am when it’s set up for 5 pm like I told her if it is in your system for pick up then it has already been confirmed I have other things that I’m doing that leaves me unable to reach my phone during her “time limits” which leaves me with out transportation. She is very inconsiderate of the clients that bring money to her business. The get a two stars for consistently being rude. Customer service is truly lacking toward ppl that bring them...

When I have appointments to a doctor office, they are there on time, with a smile on their faces, happy to greet you. They ask if you are comfortable, depending on the what the weather is. Too hot, for summer the AC will be on, too cold, for winter the heat would be on. They treat you with respect and you matter. Each driver is responsible. They care about their clients. MAS keeps getting my address wrong so, MAS called ELI Transportation, ELI help explain the problem and asked for MAS to fix the problem and keep it changed. Eli will treat you like...

I like Eli Transportation! They always get me to my appointments on time or early and also they drive very carefully! Most of the time I have my favorite music playing on the radio (KLOVE) it’s a great encouraging station! I would definitely recommend Eli Transportation if you’re looking for on time appointments.

I got to give a big shoutout to Kareem Jr. He’s always on time and very polite and he blasts my Christian music not too high or too low but just right! Thank you to...