Wonka's Smoke Factory — Attraction in Cleveland

Shopped in this store a few time, and the employees are super nice and laid-back, but it appears that they are almost too late back and forget they are at work. I’m an older person so when I ask questions in regard to products, I’m assuming the employees are the ones with the answers. Last Friday I was sold the wrong vape for the needs I needed. I was told that I couldn’t receive a refund even though it was the employee error, and that I could only exchange it. I spend MORE money and got a new vape, but the new vape only last one session before it broke despite following the manufacturers instructions. I called the store the following day promptly at 10 AM, and continued calling up until 1130 with no answer. The reason I called versus going in was because I needed the owner there because I’ve noticed that when there is an issue, the employees always call him. My last visit I spent over $100 and the vape I purchased was 70 bucks so to say the least I’m pissed. I do believe this store deserves grace, considering they are newly opened but unfortunately I will Not be returning. I work hard for my money and deserve better...

Hands down one of my favorite shops. First reason is the owner and the other younger guy that works here. They are some of the nicest people we have ever met. The owner is super personal and you can tell he takes pride in his store(s)! They have a diff sale every day and sometimes other sales going on. I worked in a head shop and can confirm they have great prices here. A huge selection of vaping things from juice to delta stuff. Not to mention the shop itself is a piece of local art. Definitely stop in!! We got this tall water pipe recently and LOVE IT. Stopped in a grabbed a hand pipe yesterday. 20% off!! Also, I’ve never felt pressured to buy anything here. They don’t care if you’re just stopping by to say hi and look at shiny things. The one pic is of the water pipe, it glows lol it’s a Rick and Morty design and they have a bunch of cool ones! I think we paid somewhere around $80 and it’s...

I can confidently say this was the best smoke shop experience I’ve ever had! From the moment I walked in, I was impressed by the shop’s clean, organized layout and the welcoming atmosphere. They didn’t just try to sell me something, they genuinely wanted to help me find the best products for my needs.

What stood out most was the attention to detail and customer care. The owner and Miah took the time to explain the different products. It was clear they’re passionate about what they do, and that energy made the entire experience enjoyable.

If you’re looking for a smoke shop that combines great products, amazing service, and a welcoming vibe, this is the place to go. I’ll...