Theyâre not bad, per se. They just could be a whole lot better. I saw some of the other clients with acrylic had some fire nails. But I have a few concerns/criticisms about my nails and experience. I know the owner wasnât there and I honestly donât care too much about professionalism. I like when nail technicians are joking and laughing with each other and in a way that shows theyâre a family. I understand Spanish very well, actually. There were comments and behaviors that I found a little disrespectful but I let slide. I definitely felt out of place and it felt like the two female stylists upfront were exhibiting heavy micro aggressions towards Arab/Muslim clients.
I was a walk-in. I should have made an appointment. Regulars get offered water and theyâre serviced immediately. When I walked in, I was just told to sit. But when other regulars came in, they were offered refreshments. The nail tech was working on me. By the way, very minimal amount of color swatches. Barely any variety in color. I was told mid-process to take a seat in the waiting area because my nail tech had a prior appointment she needed to finish. She did not communicate to me that it would have taken more than an hour wait. I had a lot of responsibilities between work and kids that made it difficult to do so. Eventually I ask how long this is going to take. She says, â20 minutes,â so I set a timer. It took more than 20 minutes.
I waited and waited. By the time I was seated again, i was ready and eager to get these nails done so I can go home and get back to work. The polish application was good. Not choppy at all. The builder gel application disappointed me. I broke two nails moving boxes into my new office. They needed new tips and extra sculpting, while the others were pretty standard refills. The apex of the nails after the builder gel application are really bad. Theyâll probably break again soon. Thereâs no support for my nail. If I cared only about âprettyâ nails, i would have gotten soft gel. But I wanted gel to support my brittle nails. The apex looks god awful.
For a $70 gel refill, they should really put more effort into sculpting the nails, otherwise theyâll break, and its waste of labor and money. Definitely not worth 70, not for the experience or the nailâs themselves.
Note re: microaggressions:
I saw another arab woman walk in, and inquire about services, particularly a pedicure and manicure. It was very clear that they had no room to do that. They took her number and said theyâd call her back. Later on, another Muslim woman walked in and she wanted a pedicure and manicure. Their responses to her questions were really dry and rude. I understand the technicians are overwhelmed and probably overworked. But, it was all unnecessary and rude. They sat her down to do a pedicure and they never called the other lady back.
Suffice to say: terrible service, mediocre nails, and just bad vibes. I came in at like 12:45/12:50 and got out after 3:00, simply for gel refills. Also, the bar stools are a terrible choice for chairs. If youâre going to have clients seated for 2+ hours, they should doesnât warrant be coming back here again. An older woman sat on that chair for more than an hour and she got off feeling like she couldnât walk.
Just donât do it.
Update: The nail with the terrible Apex did in fact break. I got my nails done 4 days ago. Terrible retention. If the owner wants to respond to my complaint about wait-time, thatâs fine. Whatever. Should be more communicative, anyways. But it doesnât excuse terrible nail extension applications. Truly....
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