Car Toys — Attraction in Milwaukie

This has been by far the worst experience I’ve ever had.. I bought a Groupon, I made an appointment online for 11am Saturday morning. When I got there a man Named Michael approached me and ask what can he help me with. As we were walking outside to look at my car he asked me what kind of car was I tinting and I told him a Camaro. At that point the conversation got uncomfortable. He stated that “that’s not what I’m supposed to be tinting” as if he didn’t want to do the job. So I said well I’m scheduled with someone named Alex. He then says “well I’m the only one here that tint windows.” Ok so we’re looking at my car and he says “well you have film on your windows and I’ll need to remove the film which would be $150” ok that’s fine. Then he started to up sale me with a different kind of tint saying that the tint I purchased through Groupon wasn’t a tint that they provided anymore and that I needed to upgrade for an additional $200 at this point I’ll be coming out of my pocket $500 for him to tint 3 windows. Ok whatever, I’ll do it. He then started to boast & brag on how he has over 20th a of experience in window tinting, cool… I was told it would take a few hours. I received no phone call no update on the process of my car. So I called and the first thing the guy on the other end of the phone said was “hey yea, I know Micheal has been struggling on your back window because it has a curve in it.” Ok being that he says he has over 20yrs of experience why is he struggling because he made it seem like he tint windows on coupes all the time should be an issue right?! At this point I’m becoming more frustrated because now this has become an inconvenience for me it’s now 6pm and you all still have my car. He then tells me to bring my car back on Tuesday. I told him that will NOT work for me because I work. I took today off for this and to get my car serviced and if I come get my car I would like a full refund so that I can take it somewhere else where they can properly install the tint. He said that he’s confident that they have someone that will be in tomorrow morning (Sunday) that will tackle the job. It is now Sunday morning I have yet to receive a phone call from anyone to touch base with me. If Michael couldn’t do the job properly he should have just said that instead of taking me money.. Very unprofessional. He also stated that he will credit me back $100 when I come pick up my car so I will be expecting that as well. Overall 0/10 I would not recommend Car Toys.. Seems like they work off commission so they are only worried about money and not the integrity of...

Don’t lie to me. I was constantly told items were available but when it was time to install the parts they were not available. I purchased a 2020 truck and I wanted to upgrade my stereo so I was recommended to Car Toys by the dealership. I set up an appointment and found out that a required cable needed to be manufactured because the truck was too new. Car Toys supposedly ordered the cable but after a month I called Car Toys to find out about the cable and nobody knew anything about it. I bugged them several times after that and nobody could give me a delivery date. They kept telling me that the new cables are released after the first of the year. I asked if anyone call the manufacturer to see what the status was. Nobody called. So after almost 3 months the cable finally arrived. Unfortunately, at that time, my truck was in the shop for warranty work but I told Car Toys that it would be done in a week and wanted them to confirm they had everything ready to go once my truck was released from the shop. They told me yes we have everything. I got my truck out of the shop on a Friday so I called Car Toys to schedule installation for Saturday. Come to find out the radio wasn’t in stock and had to be ordered. Saturday was my only free time so now I had to squeeze the installation in around work. Finally, Danielle called and said everything in and ready for installation. I said great and would try my hardest to squeeze it in around my work schedule. The day before bringing it in I called to confirm that the front camera was in stock and included on the work order. They said it was included and ready to go. The day I dropped my truck off at Car Toys for the installation I inquired about the front camera and Danielle said it wasn’t included and will cost extra. Finally the stereo was being installed and The technician discovered that the new panel was the wrong panel so he had to drive to Beaverton to get the right panel. Finally everything was installed at a higher cost that was originally agreed upon but now I’m experiencing glitches in the stereo operations. Not real impressed with the stereo. So this whole experience was extremely dissatisfying and I felt I was lied to and deceived at every turn. Danielle was extremely pleasurable to work with and she is extremely friendly but the management of this whole situation was extremely poor. Nobody seemed to care about me or what I wanted. I will not recommend Car Toys to anyone I know and will probably file a grievance...

So it started out as a moderately decent experience. I had a Groupon to get regular window tint. The person I spoke with initially was great at explaining my options and did end up upselling me to ceramic tint and a front/rear camera. I was given a 4pm estimate and went about my day. At about 2:30 I was told my car was done. I came and picked it up and that’s when things went haywire. I went to run some errands and realized that when you hit the right hand turn signal, the windshield wipers came on, and the turn signal was not working. Not a safe way to drive around. It was about 5pm at this point so I called and drove back to have it fixed. The “manager” at that point was a woman, and I explained to her that I just picked my car up and there was a mechanical issue I needed to have fixed. She told me “well the techs aren’t here, they are all on lunch.” Ok, well it’s 5 pm and you close at 7, but I need to have this fixed because I have to go to work. I can’t come back another day and this isn’t safe to drive with. So she calls the tech and mocks me to them with a super snotty “when will you be back she said she cant drive like this but has to go to work”. I looked at her confused because I wasn’t rude, I wasn’t even forceful or upset, I just wanted the work I just spent 1200.00 on done correctly. She hung up with them and said “well they will be back in about an hour” I told her that I had to be at work at 7 and my car is not safe to drive so it would be appreciated if she maybe told them to come back and fix the issue. But also the snotty tone and mocking me for my very real concern wasn’t necessary. She did finally call them to come back, and tried to apologize, back pedal, and make small talk while I waited for the techs to fix the problem. I understand that mistakes can be made. I understand that technology is not perfect. I don’t appreciate being literally mocked, to my face, while expressing a real safety concern. She then stomped around complaining that “she hates when they put her in this position”. The situation was easily solvable by a competent manager. The first phone call should have been “hey we have a real issue here we need you to come back and take a look at it”, and been done. The theatrics and tone just weren’t necessary. For my first time here, and after spending the amount of money I did, I can’t say I will be back, nor will I recommend to any of my friends. The techs were helpful, but management needs some customer...