Falcon at Grand Harbor — Attraction in Katy

I've lived here for a year and would say that it's a decent place to live. Maintenance responds very quicky. I appreciate that my grass is cut promptly. I also like the size of my apartment and yard. I'll probably renew my lease. I've seen a lot of reviews mentioning the towing and can say I've never had an issue. I personally appreciate that random visitors can't take up all the parking spaces. The process of registering your car is very simple and it's not a big deal.

The two issues Ive had are more of an annoyance than anything. I dont personally think they big enough to move over. When I moved in the big push was the amenities. If you are making decisions based on this, look else where because there are very few amenities that you can actually use. There are a lot of small things that just add up to crap/pointless amenities. The huge TV in the billiards room is pointless. If you ask about it youre told that it "doesn't work", tv's in the pool area also "don't work" (and havent for a year). The pool is frequently closed (and disgusting). The fire pit doesnt work without a knob that you have to get from the front desk and since the front desk closes at 5 o clock you basically can't ever use it. The gym is ok but has an overall musty feel to it. It sometimes has wipes to clean the equipment. I've never seen a single person use the grills and suspect that they are broken (not positive on this one because I've never tried).

The cleanliness of the area is also questionable. The pool is by far the worst. It's always disgusting and has straight up black mold growing on it. Its frequently closed. The grounds are sorta maintained but not really. The fountain in the courtyard is also moldy and usually has yellow/brown water flowing through it. There are a lot of areas intended for flowers/foliage but they are just empty planters filled with dirt. There are exposed hoses (I'm guessing for watering???) popping out everywhere. Some of the hoses have been chewed up by dogs and littered around the grounds. There are bugs/webs/egg sacks covering the hallway walls. All of these were issues the day I moved in and still have not improved a year later (to be fair, there were some other issues that were dealt with. They dont turn a blind eye to everything). There is also a dog poop problem that is a little bit of everyones fault. People dont clean up after their dogs BUT the bags in almost all the dog poop stations are always empty. Ultimately people are responsible for their own dogs, but it would help if the property didn't add to the problem.

Another frustration I've had is due to their inflexibility with my normal working schedule and my dog. There have been multiple times when someone needed to enter my apartment in the middle of the day and couldn't because of my dog. This includes exterminators, "safety inspectors" etc. Any time I bring my concerns to the office I'm told that the only time it can be done is at 10 am on a random Tuesday (or other work day). They refuse any other option or solution. Since I work a job 🙄 this is impossible for me. I have even left work early before, rushed home, and tried to be available. It wasn't helpful.

It seems to be getting a bit ghetto lately. Its common to smell weed. Lots of wild kids screaming and fighting and cussing and trashing the grounds. Loud obnoxious music blaring from cars.... but I don't know if you can escape that in any...

Update 06/12/2018: There is hope after all again thanks to Tatiana, we decided to renew our lease and it’s been much better! I cannot complain if it weren’t for the initial problems we had here I’d completely give the apartments 5 stars, they have gone above and beyond to correct all of my previous concerns. There could be some improvements however over all I’m still recommending people to move here. The parking situation is much better, I’m not sure what was done but there’s plenty enough so that I’m not having to walk across buildings anymore. The door slamming hasn’t stopped but I can’t help but blame the careless neighbors I live with in my building. I would recommend people to move in they have the best prices in luxury apartments in the Katy area near I-10. If you want to come in to our leasing office certainly make sure you ask for Tatiana!! She’s awesome :)

UPDATE: Love the apartment that I moved into; Ashlyn is the best leasing agent i have EVER in my entire 4 years of searching for apartments have had the pleasure of working with!!! The only exception would be two things; dog owners NEVER pick up the dogs poop so its literally everywhere, and second, they are very strict with what items you have in your patio/ back yard.

Update: After living here for 10 months i think i want to give everyone an update on my experience thus far. I had to come back and change my rating from a 4 star to 1. Ashlyn unfortunately no longer works there and i think she is the only one who was knowledgeable enough to be in the leasing office other than Tatiana. Autumn has the worst customer service skills EVER and i have no clue why shes an assistant manager. The manager of the property whom I've spoke to once throughout the longevity of my lease doesn't follow up with tenants in regards to issues you've had at the complex. Now, I don't know if its because of the people underneath her not relaying messages or what. Maintenance guy named Rey is AMAZING, we have had issues and he's been available even after hours. My A/C broke for a week during my stay here in the middle of the summer and Rey was diligently trying to resolve the issue, so he offered to move us to another apt while they fixed ours which was great but not convenient. All management did was offer us a credit in the rent for the week our A/C was not in service however, never received such credit! The resident portal to make payments online is always messed up you can never post a payment and when you call the office they never know whats going on to help you pay online they always tell you to come in and pay in person, which isn't feasible to me since i get off work late. The dog poop hasn't changed one bit in fact it's worse! Door slamming from people whom live upstairs. Loud noises all the time from the pool area and from people who don't even live here. The breezeways are ALWAYS dirty and loud, no respect for people who are sleeping around...

Avoid This Apartment Complex at All Costs If you're considering moving into this apartment complex in Katy, think twice. This place is a complete nightmare from top to bottom. Here’s why: Predatory Towing Scam One of the worst aspects of living here is the shady towing scheme. Management has a deal with a towing company where tow trucks sit outside the complex, waiting like vultures to snatch vehicles. Even residents with valid parking permits have had their cars towed. Visitor parking is a trap, leading to constant surprise tows. Getting your car back is an expensive nightmare, and management refuses to help. Rampant Drug Activity This complex is notorious for narcotics and other illegal substances circulating throughout the property. It’s not just occasional; it’s a well-known issue that management seems to turn a blind eye to. If you have a family or simply want to live in a safe and respectable environment, this is NOT the place for you. Inept and Racist Management The front office staff is beyond unprofessional. Not only do they have no idea how to properly manage the property, but they also show blatant favoritism and discriminatory behavior toward residents. If you need help with anything, expect to be ignored, dismissed, or treated with complete indifference. Their attitude makes it clear that they do not care about the well-being of the people who live here. Filthy Living Conditions The entire complex is an eyesore. Trash is scattered all over the property, dog feces are left unattended, and maintenance is practically nonexistent. The grounds are never properly cleaned, and the overall hygiene of the complex is below acceptable living standards. If you expect a clean and well-maintained environment, you’ll be sorely disappointed. Lack of Proper Maintenance Good luck getting anything fixed in your unit. Maintenance requests are either ignored or take weeks—if not months—to be addressed. Leaky faucets, broken appliances, pest infestations—you name it, you’ll probably deal with it. And when maintenance finally does show up, expect a half-done job that barely fixes the problem. Section 8 Housing with No Oversight While there’s nothing wrong with Section 8 housing in itself, this complex does not manage it properly. The lack of oversight leads to unchecked issues, making the living conditions even worse. Instead of enforcing community guidelines and ensuring that all residents follow the rules, management lets problems fester. DO NOT LIVE HERE Unless you enjoy living in an environment filled with crime, filth, and negligent management, steer clear of this apartment complex. There are far better options in Katy that offer safer, cleaner, and more professional living conditions. Spend your hard-earned money somewhere that values...