House of Games — Attraction in Port Charlotte

I have been going to the two House of Games casinos for over a year now and have always been very happy with the service, snacks and machines. But today's experience was terrible. The male employee was rude, disrespectful and accused me of cheating. He would not provide me with a license for the establishment or the rules or the manager's contact information. In fact, he said, "I'm not giving you nothing." He would not honor the $20 for $20 special they advertise because he said he "caught" me trying to put another twenty in the machine to bring the total to $60 to cash out. First of all, this was not true. I did have another $20 bill in my hand, but that was to match the SECOND twenty my sister and I were putting in--totally legal and allowable. This "casino" has a sign stating that if you do the $20 for $20 you must cash out at least $60. We know that rule and have always abided by it. What the sign DOES NOT say is that you can't put in more than a twenty to make the total $60--even if you play for a while and have used up their "match" money and lost some of your own. If this is their policy, that's fine, but that part should be stated on their sign or mentioned when matching the $20 so customers know the rules. To be accused of cheating and to be refused an advertised special when the expectation is not understood is unfair to all patrons. And to be treated in such an unprofessional, uncaring, and rude manner by a staff member is simply...

I really like your facility It's clean it's a good time but I also have a friend who has an extreme gambling addiction and this place is not a good place for him I've tried to convince him to stay out He blows his entire paycheck as soon as he gets it in there He just won't listen to me is there anyway a person can have another person barred from your facility please don't look at this as a negative review It's definitely not like I said your place is awesome except for people with gambling...

Found a coupon online on localflavor.com for $20 free play so my husband and I decided we would give this business a chance. I had the QR code from the legitimate website that said I needed to use to redeem the offer. Went to the business and the clerk refused to honor it saying it was fake, but it came from a legitimate advertising source that the business authorized. The clerk told me I had to find it in the paper but gave me no idea as to where to find it....