iWin Foot Massage — Attraction in Chamblee

TLDR: HORRIBLE customer service. Take your hard-earned dollars elsewhere. We have been loyal customers of this place for years, since we are in this shopping strip all the time. We will NEVER be back based on our recent experience. A friend of ours, who was also regular customer here since we told her about it, bought my husband a gift certificate for $100. It was a thank you gift for him for helping her move.

Unfortunately, shortly after getting the gift, my husband had to head out of town to care for his mother (who is battling cancer). After spending most of that month caring for her, he returned home for a weekend and I tried to book an appointment for him using his gift certificate. The woman working there said that the gift certificate was only valid for 30 days (and 35 days had passed). I explained the situation my husband had been in, and that he had been unable to use the certificate until now. (What kind of business only gives 30 days to redeem a $100 gift certificate?!?) Anyway, the woman there did not care at all about the circumstances, maintaining that the gift certificate had “expired!!” and they had “new management!” (After 35 days? Ummm ok). I asked for the owner to call me to discuss this situation, but I never received a call.

The name for this business is ironic. Yes, “they won” my friend’s hard earned $100 and gave NOTHING in exchange for it, a mere 35 days later. My friend works as a nanny, and I’m sad that she lost her money to a business with such poor business practices. It would have cost them nothing to honor this gift certificate 35 days later. Instead, they have lost thousands of dollars of future revenue from us and from everyone we have warned away from this place. If this is how they treat their loyal customers, they won’t be “winning” for long.

I am giving two stars only because the massages here are decent. However, the people who run it are...

The service is based on how much they can nickel and dime you. I had an appointment for an hour long foot massage at 3. The person doing my feet seemed to be in training because no matter what she was doing for me, when the lady she was watching moved, she moved. Shortly after I walked in a Caucasian gentleman walked in and they asked him to wait in a room. Twenty minutes later he left because he was never checked on. Five minutes later a black man walked in and he was immediately asked to pay up front. This is when I noticed they were sales sharks and racist. Ten minutes before my massage is done they offer a complimentary massage for my back and I said ok because the foot massage was lackluster. My foot massage was not comparable to the massages I get during my pedicures. It wasn’t worth $60. The massage is $50 and they immediately tell you to do a scrub for an extra $10 +$3 for card payments which was also not worth it. The person checking me out got angry and confrontational when I declined to give a tip after they added money to my balance as soon as I walked...

I am a frequent customer here however , they recently changed management along with staff . The old staff members were awesome! Their massages were great , I stand on my feet at work often and they were able to get the pain out and everything . The place is clean and neat however , the new staff didn’t really know what they were doing . A few times , I had to let them know it was ok to go harder with the massages because I couldn’t feel anything . They also charge a 3 % fee if you use your card now. Unfortunately, I will not be back . I was kind of blown because I had someone in town and took them there .. not knowing they switched staff members . Kind of embarrassing because the person I took said my massages...