Paradise Skate Roller Rink — Attraction in Antioch

We had a mix up with some kids, they had told one of the workers my boyfriend was trying to trip them...mind you he has touretts and doesn’t know how to skate so he is glued to the wall. We were asked if that was the case and I explained that he would never do something like that. The children continued to watch us and point at us, they even told there mom who then started to watch us. I didn’t say anything to the kids and neither did he. We continued to have fun and skate. My cousin was called out for having her phone on the rink which was not allowed, that’s completely understandable. The kids happen to be standing next to the worker that told her that so she thought it was the kids that had told on her. I will admit she did curse at the kids and That was out of line. The rest of us on the other hand were just trying to skate. The owner came out next and called me, my boyfriend and my cousin over. I explained that he might be slow cause he’s never skated before. Her exact words were “I don’t give a f*”. I thought that was completely out of line for her to talk to someone who just spent 51 dollars in her establishment. When he got there she began to explain why we were called over. It was because my boyfriend was “cursing at the kids and we were all acting like 5 year olds...I tried to explain that he didn’t say a word and he barley talks in the first place. She stopped me mid sentence. When my younger cousin who is 12 came over, she said “you don’t need to be here”...he’s 12, and he’s my family. That’s when my older cousin got an attitude, the owner had no right to talk to my family like that who wasn’t apart of the situation. We were blamed for the problem and she would not listen to our side and even went as far as threatening to kick us out. She also talked to the younger girl who was sick and sitting down also saying she was acting like a 5 year old...we were completely treated like trash. I was in tears, I was so stressed. We ended up just leaving after that. It was probably the worse experience I’ve ever had in a...

I won’t be coming back to this place. I felt like it was a rip off. First 16.99 or something like that to skate for 2 hours is outrageous. So, I had my daughters birthday party here NEVER AGAIN not even to skate so we threw the free pass away. The ladies in the front were polite but that’s it didn’t see my party hosts until the last 30 minutes of the party. After waiting, with 1 hour left until party was over I had to ask for our pitchers of ice water because they hadn’t brought it over. They said the pizza would arrive at 445 that didn’t happen and I wasn’t tripping so much on the food as I was the water because they notified one of my quest that they keep the heater on “in a skating rink” I don’t understand that. Then when they brought the food they rushed me and my guest to eat pizza so we could hurry and get to the cake in time but they were the ones that brought the stuff late now we had to rush because of them, did not appreciate that. My daughters birthday was supposed to be a special moment where I the mother light the candles sing but it was very stressful because they rushed us which is fine I get the whole time thing but be on time yourself! Also they said the hula package that I signed up for included “party” plates plates that say party on them... that didn’t happen either and no big deal but you are a business and when you promise stuff like this have it. They told me oh we ran out ok guess I have to deal with that. Last but not least I thought it was funny my sister had to go get more forks because they were just giving them to us one by one and then some other worker just comes over and grabs some from our table for people at another party. I don’t like this place the fact that they hire “NICE” workers is probably why they still get business so thank you for that .Not that I’m being petty but when it comes to my hard earned money I work hard for why don’t they who I pay just for decent...

It’s reasonably priced for the entry fee, $13-16 depending on what day and time you arrive. I attended on a Friday from 8:30-10:30 and my high expectations were slowly going downhill. The staff was cold shouldered and didn’t exactly create a welcoming environment, the woman tending to the entry booth as well as the man working the snack area to be specific. Whilst ordering my food the clerk informed me that half of the menu was unavailable and then proceeded to take another groups order whilst mine wasn’t completed yet, It felt as if they wanted you to not bother them while they’re working, and are just blowing you off to tend to more important customers such as their friends and family. When I finally got my hot dog after 20 minutes of waiting it was sadly burnt, my friends had ordered the chicken nuggets and after 30-40 minutes we finally got them and they were also burnt and hard. I’ve been coming to this rink since I was a kid and this is quite disappointing to see, the rink itself looks beautiful and remodeled, their arcade games were up and running minus one or two units as-well. The young woman running the shoe rentals was very warm hearted and kind when we wanted to swap out and try different skates. The Dj was also very attentive with what’s going on on the rink and was making sure people stayed safe and off their phone whist skating as to not crash and hurt others, that was much appreciated by the not so confident skaters ^w^ While I’ll be returning in the future i’m really hoping to see some changes in staff politeness and a fully operational snack...