Salon 124 Sugarloaf — Attraction in Duluth

So I was really debating on writing a review because I never do so but I feel the need to warn other potential victim of a very bad hair day. Especially because we are a couple days away from my daughter’s wedding.

My daughter had went with a stylist name Terre, she explain to her all that she wanted done to her hair witch included hair color and extensions. The stylist said ok we can do that for you just come in and we can go over what you will need done. She proceed to explain to her only about her needing to get her haircut in layers to get extensions put on, but never explained she will need to come back like 4+ Session to reach the color she needs done or how much that will cost her.

My daughter has been to this Salon before and got something similar done a couple years back (not extensions just color) they stylist did a great job. The stylist she wanted was book so she figured that she would give Terre a try. But almost 3 sessions into it and she is looking like a stray cat! Her hair looks nothing like she wants and last minutes Terre tells her she can’t do extensions anymore because her hair is to thick. This is something that as a stylist should have told her in her consultation not almost $500 dollars later days before her DIG DAY!!!! VERY UNPROFESSIONAL!

So we end up calling the salon Saturday and talk to the manager Casey. Casey explained to her what the situation was and she was trying to blame it on the very little blue color my daughter had on her tips of the hair which was mostly cut off on the unwanted layered hair cut since she last minute said we can no longer do extensions. She proceeded to explain things that didn’t make since to me but I really try to understand the reasoning as a customer because I am not a person who ever complains to a business unless it serious like this.

But I would think them as a business would be like we are sorry for you bad experience and offer a full refund but she was saying the she can only do 1/2 which I was ok with at first but when I seen she wasn’t even giving me back 1/2 of the refund and was adamant that’s all they can give me back. I was like ok. Then can you please let me speak to the owner or someone a general manager she said let me see who that would be. So she gives me the general managers number. I talk to him and explain to him all over again the situation and he comes back and again they try blaming it on the very small blue she had in her hair. I am already getting kinda frustrated and I told him to at least give me $300 back and he said he can’t do that because he will be loosing money and that he already paid his stylist. I’m over here like what the heck you just ruined my daughters hair and her big day and I’m about to loose a lot of money in the process. Like what!! What type of customer service is this. He then said ok I can do $275. Which was half of what I asked for back so I took it. But I felt they were really insensitive of our situation Casey calls back to get my info for the refund but she didn’t sound to happy that he gave me the refund and didn’t even say we are sorry or gave us any sympathy for their big mistakes. I honestly will never go back because of this experience with how they handle themselves. Very unprofessional and the are very unsympathetic about our their mistake. We are literally calling every stylist and everyone is book.

So thank Salon 124 for ruining the biggest day of my daughters life. My daughter has been crying her eyes out because it’s going to be impossible to find someone so late...

I normally don't write bad reviews, but I was so taken back and insulted by my last experience at Salon 124 that I can't not write about it. I've had my hair cut several times by various hairstylists at this salon, and each time it was a positive experience. This time around was going to be different because I've decided to embrace my curly hair a few months ago and wanted a stylist with experience cutting curly hair. My first appointment was cancelled, so I was put with a different stylist from my original appointment. The receptionist assured me that this stylist also has experience with curly hair.

I really should have known that something was wrong when the stylist (we'll call her K) took me to wash my hair without sitting me down to talk about what I wanted done. K basically did everything you're NOT supposed to do to curly hair, like rubbing the ends of the hair together while shampooing, also rubbing the hair with a towel, combing the hair with a fine tooth comb. She insisted that I did not want my hair as short as I asked, and then asked if I wanted my hair straightened or diffused after I told her explicitly that I needed some guidance on how to deal with my curly hair and even showed her a picture of what I was looking for. Long story short, K made my hair look worse than when I came in and basically blamed it on my hair ("these are your natural curls"), told me I can fix it by using a curly iron (I'm avoiding heat on my hair, which is why I've decided to go curly in the first place), and then ended the session with (this is a literal quote) "well, there's only so much you can do."

I was completely insulted, shocked, and furious by her comments and lack of effort. I was not offered a discount and I paid in full for the cut. The receptionist said she'd talk to the manager and wanted to rectify the situation, but it's been two weeks, and I haven't gotten a phone call. I'm NEVER going back to this salon, and if you have curly hair, please spare yourself the emotional distress and possible insult and go somewhere else.

**update: The manager did call me about a month and a half later after reading this review to offer me free services or a refund. She also told me that K was no longer with the salon (not sure if that has anything to with my experience). I thanked her and then called back like a week later for the refund, which they processed right away, which...

I had the pleasure of meeting Cole for the first time, and I must say, she is not just a hair stylist; she is a gem of a human being. From the moment I walked into her salon, her warm and friendly demeanor instantly put me at ease.

Cole's sense of humor and sweetness made the entire experience delightful. Despite my past bad experiences with other stylists, I found myself trusting her immediately. It felt like I had known her for years, and that level of comfort is priceless when it comes to something as personal as your hair.

Not only is Cole an amazing soul, but she is also a true artist when it comes to hair styling. She worked her magic on my hair, and I left her salon feeling like a million bucks. But more than just the great haircut, what I cherish the most is the friendship that blossomed between us. Cole didn't just style my hair; she became a friend.

If you're looking for a talented hair stylist who is not only skilled at what she does but also an incredible human being, look no further than Cole. I can't recommend her enough. Thank you, Cole, for not only transforming my hair but also for enriching my life with...