Sky Zone Trampoline Park — Attraction in Contiguous United States

We celebrated our son's 7th birthday here on a Saturday. Check in went smooth and the staff were great. The kids had a great time between all the various trampolines, foam pit, slides, games and more.

We had put all of our party supplies on the cart designated for our group at check in and to our surprise our party associate had taken them and decorated the room for us prior to our room time. The pizza's were fresh and hot and the kids enjoyed it all. After cake, the associate played games with the kids like musical chairs and charades. She was fantastic from start to finish. I wish I had her name to put in the review here.

All together it was a great experience at the new Sky Zone here in Owings Mills. By the time when we left around 3 it was getting crowded. We will be back often especially as the colder weather sets in.

The facility is very clean and spacious. Well lit and not too loud. And there is plenty of parking. An all around 5 start...

They are already off to a rocky start. I purchased the highest membership and still had to purchase socks. I ordered food and it took 40 mintues to come and it was a partial order. I waited another 20 minutes and just decided to ask for a refund of the remainder since we were about to leave. It looks like our food was given away. Nakyia (sorry if I misspelled) at least tried to remedy Best she good and I truly appreciate her efforts and checking on the status. The operations manager Robert was rude and angry at me for requesting the refund. Turns out he didn't know how to do it and had to call someone. Again, no apology just an excuse that it was ready. That didn't really help me if the "ready" food didn't come out to me. His customer service was just poor. I can understand the frustration working at a place like this but he needs to do better. I can only image how he treats staff. Like I said, I have a membership so I'll be back but Im glad...

My kids love the new location. The staff is very friendly. De'ziyah (sp) was a true gem! She has so much energy and the kids gravitated towards her warm spirit. She exudes customer service!

Hopefully, they will add more benches and/or seating options for parents to sit and monitor the kids. Especially, on the upper platforms. Also, we have the elite membership for unlimited jump time on weekdays. However, we had to keep getting new wrist bands every 90 mins. It was an inconvenience having to stand in line multiple times.

Overall, the staff was friendly and it was nice and clean. I did notice a manager speak rather rudely to a few employees while instructing them on what areas to monitor. They are kids and new employees and deserve to be treated with respect. These are minor growing pains. We are glad to have a Skyzone in the...