Style By Design — Attraction in Poquoson

I am heartbroken and furious over the experience my daughter had at this salon. She went in for a simple layered haircut, specifically stating that she did not want any length taken off. The stylist, Angie, even asked her if she wanted bangs, and my daughter clearly said no. Despite that, Angie’s very first cut was to give her blunt, straight-across bangs no longer than an inch. Then, without permission, she proceeded to cut off over 5 inches of my daughter’s hair, gave her uneven sides, and completely destroyed the style. Her shoulder-length hair is now chopped into a shape that will take years to grow back.

Angie even admitted she didn’t know how to do layered haircuts and chose to proceed anyway without asking for help. Who allows a stylist to cut someone’s hair when they openly admit they’re not qualified to do so?

When I confronted Angie about this shocking mishandling, she responded with a smug, condescending “sorry.” No genuine remorse, no offer to fix the situation, nothing. Instead, I was called rude for raising my voice – while my daughter was outside crying hysterically over what had just been done to her hair.

Both Angie and the manager completely failed in their responsibilities – not just in skill, but in basic human decency. This was not a miscommunication or a minor error – it was a complete disregard for consent, professionalism, and client care. No salon should ever cut a drastic amount of hair without clear, explicit agreement – especially not on anyone.

I wouldn’t wish this experience on anyone. Avoid this place at all costs. We will be spending the next two years trying to undo the damage done in 20 careless minutes. The first photo is my daughter’s hair BEFORE she cut it all off. The next two...

As a gift to my wife I paid for her to get a hair cut and blonde highlights. My wife is a licensed hairdresser and brought two pictures of the cut and blonde highlights she wanted. Her hair was cut and colored very unevenly and much shorter than requested. Both the bangs and the hair behind the neck was very uneven. Since the cut was already too short the damage was not repairable. The hairdresser also ran out of coloring solution and spent 20 minutes mixing up more solution while half her hair was already processed making the coloring uneven in addition to an already uneven cut. I expected my wife to come home as a blonde and her hair was NOT even close!Unacceptable mistakes for a very pricey haircut. Next time I treat my wife for a day at the salon, I will spend $100 less by choosing another salon that knows how to cut and do...

It truly was a beautiful experience. I am new resident here in Virginia and my big fear was to be able to find a hair stylist. My daughter help me to search and read all the comments from a number of places, Style By Design was at the top. The place is pleasant, well design and comfortable furniture. My stylist was Syd and he did a superb job, I'm so very pleased and I feel so good and well taken care like never before. It is important to mention that I'm not new in this business and I have visited many places all around the world, and with great pleasure I can assure you that if you are looking for a job well done, this is the place because here is Syd. My hair looks much better than ever before and my face looks radiant in my new look. Thank you Syd! You...