Ulta Beauty in Garden City, United States - reviews,open hours,photo spots, things to do

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Mom ChanginMom Changin

This store and its manager is ridiculous. Lies to you over and over again. My sister said she would and went to the Boise Towne Square Location on Milwaukee. She got there and saw a full shelf of product, (she sent me a pic) but it was not on clearance. I asked her to see if she could get a price check on it. She asked an associate if they could price check it for her. The associate took one to the register and it rang up 1 cent. My sister said the associate looked like a deer in headlights, like something was wrong. She called over her manager (Alicia-spelling might be incorrect) and the manager told my sister that this was incorrect and that the product is no longer for sale. I sister called me and told me this. This did not make sense, so I called the manager myself after my sister had left. She told me that the product is defective and that they were all testers and they can not sell anything. That she has to return it to the manufacturer, that they wont allow her to sell anything. Still, this made no sense. What made sense to me, was this was supposed to be on clearance, this store did not have their act together and have it marked on clearance, and perhaps it was time to get rid of the product. I believed the whole time that I was not being told anything true. She told me AT THAT Very moment the product was being pulled to send back to the manufacturer. At this point, there is nothing she or I could do. After that conversation, I reached out to Whish company themselves the response I got was that it is up to the STORE, not the manufacturer what they do with the product. They would not be requesting this product back. My husband decided to call and talk to the manager. He was told that there was NO PRODUCT but some self tanner to be sold. (This is contrary to what she told me and my sister-before she was not allowed to sell anything!) She also said that it was not on clearance and would not be (same thing she told me). My sister came back the next day to see if in fact this was true. SURE ENOUGH, my sister found shelves of product FOR SALE and ON CLEARANCE! She sent me pics of this as well as the original shelf where she saw the product the day before. This is OBVIOUS they messed up and were correcting what they did not do, all the while lying to me, my husband and my sister. Against my better judgment and giving this store ANY BUSINESS, I had her purchase what I wanted, because I could not get it anywhere else on clearance. That night, my husband called and talked to the manager again. This manager replied to my husband after he noted that my sister went in and saw shelves on product and on clearance for sale...that it must have been product people returned. She said that she has no idea how that product got there and marked on clearance, because SHE is the one that did what "little" product they had. My husband told her we have pics of the product they have, she said again, she did not know how it got there. She failed to admit that this product was NOT to be sold as originally noted, she did say that perhaps the manufacture sent MORE!!! She said that there was some mixed up information provided to him and me and my sister by someone that thought they knew what was going on. Um...we have only talked to her...so she is blaming someone...but she didnt realize she is ....blaming herself. This is completely unacceptable for anyone to be treated and that she took no responsibility for any of it. I was REFUSED to purchase product (through my sister) and had to come back time and time again to be lied to, JUST LIED TO by your manager.I will mention, that I called Corporate to talk to you, and was told it is up to the store to do what they want.....seriously? Corporate is there for a reason, to overlook their brand arent you? From beginning to end, this has been ridiculous and again, we have the recording to prove what I say is true, she on the other hand, just has more lies.

Melissa McClellandMelissa McClelland

So I placed an order online (18 items) one of them being a Revolution Highlighter (pressed). There was one single layer of bubble wrap at the bottom of the box, the highlighter EXPLODED and everything was covered...brushes, sponges, everything. I called Ulta customer service and was told all we can do is replace the broken item. I said I'm not going to spend hours cleaning all of this stuff because you failed to pack it properly. I said that I would be returning the entire order and shopping elsewhere if this is all the customer service you can muster. Awful attitude and poor customer service just list them this customer. I have other orders I'm thinking about returning due to this incident.

Becca ABecca A

Elena did my hair this past Saturday 01/20/2024 and she absolutely RUINED MY HAIR! I showed her a photo of a long bob with fringe bangs and she instead thinned out my hair to the point where I AM BALD in one spot on my head, she cut my cowlick so I have a tiny piece of hair in the back of my head that sticks straight up, oh, and she didn't give me any bangs at all, she said my hair was "too short" for them...I have no choice but to go get my hair cut off entirely in order to fix it. She ruined my hair and I will never be coming back to Ulta ever again.

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Reviews of Ulta Beauty

4.1

(313)

1.0

9y

This store and its manager is ridiculous. Lies to you over and over again. My sister said she would and went to the Boise Towne Square Location on Milwaukee. She got there and saw a full shelf of product, (she sent me a pic) but it was not on clearance. I asked her to see if she could get a price check on it. She asked an associate if they could price check it for her. The associate took one to the register and it rang up 1 cent. My sister said the associate looked like a deer in headlights, like something was wrong. She called over her manager (Alicia-spelling might be incorrect) and the manager told my sister that this was incorrect and that the product is no longer for sale. I sister called me and told me this. This did not make sense, so I called the manager myself after my sister had left. She told me that the product is defective and that they were all testers and they can not sell anything. That she has to return it to the manufacturer, that they wont allow her to sell anything. Still, this made no sense. What made sense to me, was this was supposed to be on clearance, this store did not have their act together and have it marked on clearance, and perhaps it was time to get rid of the product. I believed the whole time that I was not being told anything true. She told me AT THAT Very moment the product was being pulled to send back to the manufacturer. At this point, there is nothing she or I could do. After that conversation, I reached out to Whish company themselves the response I got was that it is up to the STORE, not the manufacturer what they do with the product. They would not be requesting this product back. My husband decided to call and talk to the manager. He was told that there was NO PRODUCT but some self tanner to be sold. (This is contrary to what she told me and my sister-before she was not allowed to sell anything!) She also said that it was not on clearance and would not be (same thing she told me). My sister came back the next day to see if in fact this was true. SURE ENOUGH, my sister found shelves of product FOR SALE and ON CLEARANCE! She sent me pics of this as well as the original shelf where she saw the product the day before. This is OBVIOUS they messed up and were correcting what they did not do, all the while lying to me, my husband and my sister. Against my better judgment and giving this store ANY BUSINESS, I had her purchase what I wanted, because I could not get it anywhere else on clearance. That night, my husband called and talked to the manager again. This manager replied to my husband after he noted that my sister went in and saw shelves on product and on clearance for sale...that it must have been product people returned. She said that she has no idea how that product got there and marked on clearance, because SHE is the one that did what "little" product they had. My husband told her we have pics of the product they have, she said again, she did not know how it got there. She failed to admit that this product was NOT to be sold as originally noted, she did say that perhaps the manufacture sent MORE!!! She said that there was some mixed up information provided to him and me and my sister by someone that thought they knew what was going on. Um...we have only talked to her...so she is blaming someone...but she didnt realize she is ....blaming herself. This is completely unacceptable for anyone to be treated and that she took no responsibility for any of it. I was REFUSED to purchase product (through my sister) and had to come back time and time again to be lied to, JUST LIED TO by your manager.I will mention, that I called Corporate to talk to you, and was told it is up to the store to do what they want.....seriously? Corporate is there for a reason, to overlook their brand arent you? From beginning to end, this has been ridiculous and again, we have the recording to prove what I say is true, she on the other hand, just...