West Health Spa — Attraction in Gainesville

This was my first time time visiting West Health Spa and I must say you have made a forever client. Upon entering the facility it smelled amazing! The ambience was very welcoming, and made me feel like I was away on vacation cross seas. The architecture and decor was so perfectly detailed along with the multitude of products they had readily available to test if you like or for purchase. Jennifer (Front Desk) welcomed me immediately as I stepped into the building.

She was very knowledgeable with great energy and professionalism. She even squeezed me in for a longer service that I originally had booked for a 60 minute turned 90 massage. Check in was smooth along with a complimentary cup of hot tea of your choice. I was escorted to the dressing room and that within itself was beautiful.

They have lockers to store your items, a shower and a bathroom with feminine products if needed. You’re given a soft robe, and slippers to change into. The waiting (no phones allowed) area was nice with comfy chairs and a really cool water fountain. My massage therapist was Cathleen and she too was very professional. She gave me detailed instructions, made sure I was comfortable, provided me with a heating pad (which was superb) and met all my needs.

She hit kinks that I didn’t even know I had lol. I mean her service was absolutely amazing and she was so nice about making sure I was comfortable if I became a little bit uncomfortable. I purchased a deep tissue massage, and I think she provided me with a deep soul massage and almost took it had she gone any longer! THATS HOW GOOD she was! I HIGHLY RECOMMEND Cathleen.

My next service was a facial with skincare specialist, Estefania and I purchased a Vitamin C facial for 60 minutes. First and foremost, her hands were soooo soft! From start to finish she was so gentle and very sweet and informative. The whole entire time I’m living my life thinking my skin was combination she told me it was normal which made me feel great! She gave me instructions on what to use, what not to use and how often I should come back for the specific facial I had received today.

I mean Estefania had me glowing like that first pop of sunlight in the morning and showed me the results in the dark of the glow she had created! I was just Blown Away!!!

But to end this, thank you for my experience! 10/10 I highly recommend! I was also given a gift bag at checkout which was a plus!

THANK YOU so much ladies! You’re a gem and I can’t wait to...

The spa has a relaxing atmosphere, and the Naturopathica facial was the highlight of my visits—I loved it so much that I purchased the products directly from the brand.

However, my experience with other services wasn’t as positive. After a full summer of chiropractic visits, I didn’t notice any meaningful improvement, short- or long-term, despite the significant investment. I also tried a deep tissue massage, which felt more like a light massage and didn’t meet expectations.

Given the high prices, I had hoped for more transparency and noticeable results. For that reason, I would recommend the spa for facials, but I can’t confidently recommend the chiropractic or massage services

Update:

Thank you for taking the time to respond. However, your reply does not address the concerns in my review, which were specifically about the quality of chiropractic and massage services I received. Instead, you referenced personal conversations in a way that feels both inappropriate and unprofessional.

To clarify: I never asked to “replicate” your work or expected to “learn for free.” I inquired about mentorship with the intention of collaboration and referring clients to your office. If there were concerns or misunderstandings about that, the professional thing to do would have been to communicate them directly at the time—not assume and mischaracterize my intentions a year later.

Despite multiple visits and a significant financial investment, I did not experience lasting benefits from the chiropractic care, nor did I receive a true deep tissue massage. Those are valid points for potential clients to know.

Additionally, asking whether my mother spoke English during her appointment was culturally insensitive and inappropriate in a healthcare setting. Professionalism includes cultural awareness, respect, and clear communication—not personal deflection or condescension.

For these reasons, I would not refer others to your office, and I stand by my review as accurate, fair, and necessary.

I’ve lowered my rating based on the provider’s response, which was defensive, misrepresented past conversations, and failed to address the actual concerns...

Dr. West is a gem in Gainesville. I have been seeing her to overall improve my quality of life! She assists me with my stress, energy, weight goals, nutrition and overall body alignment for well rounded wellness. She tested my hormone levels, and checked my metabolism in my gut to optimize my metabolism for weight loss and energy ... then placed me on a diet, nonstressful movement program and most importantly supplements. The prescribed vitamins and minerals are personalized to my metabolism test for elements that are high or low, lacking or excessive. This is actually something I have been learning more and more about, the importance of the "microbiome," and top medical facilities around the country are just starting to learn about it (preventative,, personalized medicine at it's finest!)

Dr. West provides services that u cannot get in a primary care office ! She has an incredible app to keep me accountable, with a diet plan with recipes (which we picked out together).. the app is like a checklist where you enter your meals are recommended, and my phone alerts me when it's time to take supplements and when to eat - consistency is KEY because since the app, I have been feeling INCREDIBLE. She is also accessible 24/7 on the app as well ! It keeps me accountable.

Dr West follows up with me in the office to track my progress, all part of the program, and aligns my spine to optimize my body during the process. She took initial Xrays, gave me adjustments (which I love) and homework to improve my posture :) (which my body loves!) I absolutely love her personality, she is very sweet, driven and super smart ! I highly recommend her for your weight loss needs, I see and feel progress since I've started, and believe this is the future of...