3 months ago I gave a pretty bad review of this place (see below) - but I decided to give them another try (June 2015) and it was MUCH BETTER!!! Chrystal was fabulous and she worked very hard to find us what we were looking for. The only reason I didn't give it a 5 rating is because they we couldn't see or sit on the sofa to see if we liked it for comfort because they did not have one in stock. So we had to just buy it and take it home - which it is NOT something I like. But my husband likes it, so we kept it. But as for the customer service - MUCH MUCH BETTER!!!!! I would recommend anyone to go there, but try to see and sit on your furniture before you buy it to see if its really want you want.
(previous review 3 months ago) Poor Customer Service! Sure they were great when you first walk in the door, yes they helped you and showed you their merchandise - but once you left the store or ordered something from them - ABSOLUTELY NO FOLLOW UP OR CONTACT!!! I even called Chrystal and told her specifically after she had failed to notify us about a delay in the arrival of our furniture - I told her...."After we purchase this bedroom furniture, we will then need living room furniture. The most important thing to me is CUSTOMER SERVICE, so will you be able to provide good customer service to me in the future?" Of course she said yes (what else would she say). And then one week later - she did THE SAME THING - no follow up - no follow through!! They never called us to tell us that our furniture is not arriving on time AGAIN!!! If we had not called them the day before we were scheduled to pick up - we would have never known!! Please define customer...
Read moreWe had an outstanding experience at Empire Furniture for Less today, and I couldn't be happier with the service we received. From the moment we walked in, the staff was incredibly welcoming, helpful, and in great spirits. The atmosphere was friendly, and you could tell the team genuinely cared about their customers.
Our salesman, David Chandler, was exceptional. He went above and beyond to assist us, answering all of our questions with patience and professionalism. His knowledge of the products and willingness to ensure we found exactly what we were looking for made the entire process smooth and enjoyable. It's rare to find such a personable and dedicated salesperson, and we truly appreciated his efforts.
The store offers great deals on quality furniture, making it easy to find something that fits both your style and budget. This isn’t our first time shopping here, and it certainly won’t be our last. Every time we visit, the experience gets better.
If you're looking for exceptional service, great prices, and a positive shopping experience, I highly recommend Empire Furniture for Less. A big thank you to David and the entire team for making our day so wonderful! We’ll definitely be back for...
Read moreI’ve had a great experience with Empire Furniture and highly recommend them. Over time, I’ve purchased multiple items — including two bedroom sets, queen, king, and twin mattresses, two couches with a pull-out, and a couch with a love seat. Mr. Lonnie was my sales rep, and he went above and beyond from start to finish.
I own multiple properties, and Lonnie made the entire process seamless. He filled work orders accurately and charged them to the correct units, saving me a lot of time and hassle.
There were times I needed furniture same day, and other items I needed by the next day. Lonnie verified what was in stock and made sure I got exactly what I needed, when I needed it. On one occasion, an item was delivered incorrectly, but he resolved it within the hour by having the team return and swap it out no excuses, just quick action and great service.
It’s rare to find a store that combines product availability, professionalism, and reliable customer service like this. Empire Furniture and Mr. Lonnie have definitely earned...
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