House of Needlepoint — Attraction in Darien

Kindness, knowledge, intelligence. If these are things you seek in your small business shopping experience, the House of Needlepoint is your “go to”. The staff is knowledgeable about their craft, but also patient with their customers. Needlepointing is a passion to most of us that shop there and they share that love for it. During non-covid times, you can always find a seat at their table and learn a new stitch or just work on a project. After all, it’s known to its customers as “The...

I’ve been itching to try needlepointing and instead of ordering kits online, decided to visit this shop on Friday. As soon as I walked in, I was greeted and offered assistance. I followed their guidance and purchased some really cute beginner kits, and they gave me some great tips and pointers. Now I have a convenient and friendly place to visit in my new needlepointing endeavor....

Customer service at this store is consistently rude and unhelpful. I won't be shopping here again. Highly recommend checking out the other local needlepoint stores - they have MUCH better customer service and take the time to develop relationships with customers. After all, this is a personal craft, and an...