Coming in, stop at the desk to purchase tickets or show membership card. I had told the lady working that we wanted to ride the train, she neglected to hear that I guess. There were a lot of people in line, many employees, but only one person taking care of incoming people. If you are going to have that many staff, offer relief for the one at the entry, she can't comprehend that people who say they want to ride the train... that she needed to sell them tickets.

Overall it's a good museum, the main museum building itself (except for one area that has steps) is fully wheelchair accessible. The women's restroom has one stall that will accommodate a wheelchair.

The buildings in the park mostly have at least one step into all of them. I don't see them adding ramps at any time, although they want to improve by adding a carousel outside.

The volunteer in the bicycle shop said the train was actually not operating due to track issues and cracking in the engine of the train, and wouldn't be for a few months. He said workers were over from England and it would take months to have it up and running. By the time we left that building, the train was filling full of people.

The train is accessible, but they turned away two families with wheelchair users and other disabled passengers, saying the train was full, yet there was the equivalent of one car of seats open.

They told us we would have to go inside to purchase tickets, again, a lot of staff around the park, but no one to open the ticket booth so a disabled person would not have to walk in and back out for a ticket, especially when we told the main entry person we wanted to ride the train.

They don't care, they don't treat disabled guests well at all. We would have thought about renewing the membership, but we even talked to the entry person about that, she didn't bother to answer any of our questions and didn't have the decency to sell us train tickets.

The restaurant is accessible, the food is low end food with high end prices, the service is incredibly slow.