Atlantic Building Products — Attraction in East Lyme

Their products are very well made. The downfall came after the delivery. When meeting with the sales rep in the store, a design plan was made. I was given descriptions of what I was getting and even got a 3D image of my kitchen that I was going to be remodeling. Once the items came in, one of the cabinets was nothing like the 3D model, nor like what was explained to us when we were going over design. After bringing up concerns on the cabinet not being as we ordered, we were told there’s nothing they can do. They said, and I quote “well you signed the design”. I’ve attached photos to show the difference in the style that was described, and what we actually got. Because of this issue, we had to get a specialty microwave to fit in the small space provided which costed us hundreds more. They are no longer returning phone calls...

Terrible. Spent over $50k on our kitchen remodel. Atlantic also installed our floors. 2 months later floors were chipping/peeling/falling apart. Husband called numerous times and received the run around from the owner. Finally a “rep” from the subcontractor came out and confirmed floor needed to be replaced. Never heard from any one ever again. Atlantic will not return phone calls or texts even though they have their “read receipts” turned on. Awful company and wouldn’t refer my...

Shipped flooring directly from MSI to their warehouse, delivered to jobside unwrapped plainly on a pallet. Beautiful flooring ruined by moisture trapped by the actual paper packaging. Neither MSI nor Atlantic building supply will resolve any portion of it. 30 day return, don't store outside, mind you they shipped on a pallet, yet not plastic film protection of any kind. I bought siding, custom French door and flooring for the same project, to the same building site, all...