Osaka Asian Restaurant — Restaurant in East Lyme

This was my first time going to Osaka restaurant. I had read the reviews and decided to try it for my mother's birthday dinner. The look of the restaurant is very modern, it is a small restaurant with half the dining area split between hibachi tables and regular dining tables. We did not try the hibachi because although the performances looked interesting, hibachi food is often subpar and overpriced for food cooked in butter and soy sauce. My sister and I shared the scorpion bowl, which was surprisingly strong. From the 7 of us we ordered: the pad thai, yaki udon w/seafood, 2 bulgogi, 2 Hot Stone BB rice bowls, a dinner box (salmon teriyaki, sashimi, tempura), Mexican roll, and Imperial roll. The yaki udon was subpar. The flavoring was not very good and the portion size was small. I have had better yaki udon from other places. The pad thai my mother ordered was a little dry and unflavorful, she barely ate any of it. The bulgogi flavoring was good, but it wasn't anything amazing. My brother in law and I ordered the Hot Stone BB rice bowl which was authentic, it tasted like any hot stone rice bowl from any korean place. The pricing was much higher than other places that serve the same thing, such as Seoul Korean BBQ in West Hartford, however Osaka does not specialize in Korean food so it is understandable. My father ordered the dinner box, which he absolutely loved aside from the fact that the salmon teriyaki was a little too salty. The amount of food and the variety of food in the dinner box is incredible. If i were to return for any occasion, I will consider ordering the dinner box as well. THE SUSHI IS INCREDIBLE. That is the only reason why I give it 4 stars. I highly recommend the imperial roll, it was delicious and presentation was great. Aside from the food in Osaka, which was a disappointment overall, the staff was incredible. The staff helped bring out the cake I had brought in prior to the dinner and even gave us a complimentary fried ice cream for my mother's birthday. The service here is excellent. I just wish the food was a little better and it would be one of my favorite spots for celebrations close to home. I will definitely be back for the sushi, one of the best sushi places around, and great prices for the...

If I could give this place 0 stars I would. I called in an order for sushi on Tuesday, which is half-priced sushi day at Osaka. On the phone, I asked if I would still get the half-off sushi deal even if I am placing an order for pick-up rather than dining in. The women on the phone said yes, I would still get the deal. She said they were particularly busy so I would have to wait a while to pick up the order. I patiently waited and when I arrived to pick it up, the receipt listed the correct amount. When the cashier saw this, she removed the receipt and printed a new one, charging me the full price for all of the sushi. I, very nicely, explained to her that I had specifically asked about this on the phone because I had just got out of a very long day at work and hadn’t been able to eat anything all day. I was starving and exhausted! The cashier was extremely rude and made it very clear that she couldn’t care less. When I asked to speak to the manager, she told me that she IS the manager. I asked for her name, which she would not give me until I insisted several times. She finally told me that her name is Susan Lee. It is absolutely ridiculous that I had to suffer because of the restaurants mistake. Had they told me on the phone that the sushi would be full priced when I asked, I would not have ordered from them, nor would I have waited THAT long for my order. I even tried to reason with them by pointing out that the sushi would go to waste now that I wouldn’t be purchasing it and they would lose money anyways. She did not care and I suspect that it’s because she plans on giving it to the next person that comes in and orders the same thing. I don’t know if that’s in violation of any health code but I personally think it’s not right considering the fact that it’s raw fish. This place needs to learn customer service and honoring their word. I have never been in a place where the business didn’t stand by what they told the customer, especially after I drove from a different town to get here. She was truly heartless and I would never go here again, nor would I...

I would never recommend for anyone to attend nor will we ever go back. When calling to place an order the background noise was so loud you could barely understand the employee. We placed a large order (around $100) and one of the items being a salmon skin roll. The employee kept repeating something saying “salmon….(unintelligible)” while the phone service was cutting in and out with loud yelling and loud music in the background. In addition to the background noise, the employee kept cutting us off. That being said, when we got home (20 minutes later) the order was wrong. Unfortunately, we cannot eat raw seafood which is what we got instead. I called and explained the scenario and gave the check number to make it easier on them to look up. She started yelling at me, not even allowing me to finish talking. She said that’s what we ordered and when I asked for money back she was even more furious at me telling me how wrong I was. I proceeded, trying to explain the situation and how I could not hear her in the initial call. She would not let me finish. I asked her to stop cutting me off and then she hung up on me. How unfortunate, we even got take out and left a hefty tip to a carry out order. Only asking for $7 back from a $90 order with a tip larger than what we are asking to be refunded for food we cannot eat. The food was not even great, it was just mediocre. Talk about being taken advantage of, never again will we go back. Never will we recommend anyone to go, and if we hear someone mentioning to go there, I will for sure tell them to go somewhere else. If anyone wants recommendations for better places, go anywhere but here. The only reason I am giving 1 star is because I have to in order to post a review, or I would’ve give...