Torrco Design Center, Bath & Kitchen Showroom — Attraction in East Windsor

I would not recommend this place. Went in July to “look” at tubs for a WINTER project of our bathroom remodel. Spoke to Dan Carpenter (the definition of a salesman) who told us it would be no problem to delay delivery until we were ready and that we could get everything to match. Against our better judgment we made hasty decisions that day and put down a $1000 deposit-even though we offered to pay in full. By August I had been contacted several times by Dan to schedule delivery. I told him he knew we weren’t ready and were told at the time it could wait. In September he called to tell me it had to be delivered because it was a storage issue. I told him to forget it and to keep the deposit. He then said oh well if you make the full payment then storage won’t be a problem. So I paid in full (which i wanted to do in JULY). Now the end of October he called to force a delivery because they are getting winter water heaters in and they dont have room. IT IS NOT WINTER YET! Your storage issue is not my issue when you told us differently. It went from being told in July delivery can be anytime, to its a payment issue and we can hold if you make full payment. I jumped thru all their hoops and now am forced to take a delivery I am not ready for. Had I thought at the time, I would’ve cancelled all the items except the tub and taken delivery of the tub and they could’ve shoved the rest of the deposit. We will not deal with them again. Not a good experience. We shouldn’t have bought anything until we had a definite date, DESPITE what a salesman promised. Lesson learned.

EDIT/UPDATE : Sarah took care of our situation beautifully. She contacted me, listened to what happened, offered a refund and explained that full payment is not a condition of holding items. Right now our project is unexpectedly on hold, but she said they could hold the items until we needed them. My husband and I decided to take the refund and have it reprocessed as a new order because we did not want the salesman to get the commission. Sarah offered a goodwill gesture and she worked hard to make the situation right. We decided to still purchase the items because it was not a matter of not wanting them, it was what happened for the entire time. It was not a perfect experience, but Sarah greatly improved it and they do not deserve a 1 star. Thank you for caring about your business...

Shop at Torrco over the big box stores for excellent reliable customer service, and quality products!

We stopped in a few months ago in need of an emergency kitchen faucet replacement since our current one was leaking. We worked with Manny, who was friendly, personable, and very knowledgeable. He gave us time and space to explore the showroom, and was happy to demo products and answer any questions we had along the way. He was also able to give us first hand knowledge of some of the products he had in his own home as well.

Just yesterday I had a follow up question on how to remove/clean the aerator on my faucet head, and I called, and spoke with Dan. He went out of the way to see what spare parts they had in stock, and when they weren't available, he gave me all the info I needed, including copies of my purchase documentation, to contact Moen directly for an aerator key. He also asked for me to follow up with him after to make sure I was all set.

Not only is it nice to support local businesses, but this is level of customer service you won't generally find at the big box stores. They stand behind their products, and go out of their way to support...

We worked with Sarah Thomas for a kitchen/bath/laundry remodel. She was FABULOUS! Can't say enough about her but I'll try! Comfortable talking with her from the beginning. Never once felt rushed if there were other customers in the showroom. She promptly acknowledged waiting customers (which was great so others didn't feel ignored-I wouldn't want to!) but her attention came right back. Very warm and professional. She is a great listener, which is so so important! She really tried to understand the scope of the project and not just tell you what you want to hear. She would offer great alternatives or reasons to possible consider different products or styles. Offered great functionality insight which was so helpful. She took time to research other options/products for us to find just what we would love! As someone who had never been through a major remodel before - you're spending so much money - unsure of decisions at times - what looks good AND works well together - it's overwhelming at times and to have someone who knows what they are talking about to guide you is a huge! I would highly recommend working with Sarah and the products...