Swedish Edmonds Campus — Attraction in Edmonds

Do not go here if you’re an African American or a African American woman and I say this because I have been handled and mistreated here multiple times.

Walking in, it was very beautiful to see how diverse it was, but that was a façade. I stood at the front counter with no line for about 5 minuets, and the front desk person wasn’t assisting anyone just chatting, before I was helped.

I went to the ER in pain and could barely walk. I waited in the ER for about 2 hrs before seeing a PA. That wasn’t bad. What was bad is. The PA Kevin Keating and the Charge nurse Jarrod. When my name was called I had to get out of the wheelchair and walk myself over, when I could barely walk as it is. When I finally got up to the counter the PA was no where to be found and the front desk person told me he was busy and to go sit back down. In my head, not only did I have to get out of the wheelchair to walk myself over, but he couldn’t wait? So then I have a seat, and then Kevin Keating called me again and before I’m up he’s already walking away and I have to explain to him that I can’t walk fast and I’m in a lot of pain. He still made me walk. As we get back to the Rapid area I am beyond frustrated at this point. As he introduces himself, I asked him, if being in the Rapid area, would have an affect on my care being addressed throughly without getting a room. Boy, did that piss him off. I wasn’t even trying to be offensive but now that he escalated the situation by going off on me, again I’m irritated. He then goes on to say he can treat me and he understands my pain, but what I said is, No you don’t understand my pain because , and as I was still trying to talk, he got out of his chair and states that he will pass me off to another provider. Which is his right, but I knew exactly what was going on here, he didn’t like my questions or my frustration with his first impression or the amount of pain I was in.

As he got me a wheelchair to put me back in the waiting area, he passed me off to a custodian and she wheeled me out to the lobby, as I was leaving, I asked for Kevin’s name and he wouldn’t give it to me and I said I have the right to know and he threatened to trespass me even when he didn’t have a valid reason. ( please tell me he wasn’t puffing his chest for asking for his name)

At this point, I don’t trust that I will get the care that I need, because they were all gossiping about me. I then decide to ask the front desk person to speak to the charge and that is when I met Jarrod. When he saw me he rolled his eyes and already approached me like I was taking up his time. I asked if there was somewhere privately or away from patients where we can speak and he said no. He came across smug and arrogant with what I was explaining to him with what happened and then he goes to say, I already heard one side of the story. I asked him can you tell me what that side was and he told me no he can’t. He then goes on to say he wasn’t really sure what I want from him and wasn’t receptive or wanting to hear what I had to say (at this point I’m thinking you were put in charge to address patient concerns and this is how your handling it🤨) I knew what was going on, and no matter what I said he was going to have Kevin Keatings back even if he mistreated me.

I know that if a provider or patient is not clicking, the provider has the right to pass me off, but as a patient I have the right to receive good care. He had me get out of my wheelchair to walk to him, he’s no where to be found, I have to then sit back in the lobby to only get up again and not be assisted barley walking. I guess even after that, do not show signs of frustration because they can trespass you and don’t even think about questioning them.

Every time I have come back here, I have been treated like this. African American woman are already being highly statistically stereotyped and judged in the healthcare system and every experience at this location I have fallen victim to this stereotype. What’s sad is there is nothing that can be done...

I wish I could give them -5 stars. My elderly Mom with dementia had great skin at home, verified by a retired physician, even being frail. In Nov, her week long stay for an infection produced 2 inch wide coccyx bed sores and many skin wounds. Her skin was highly bloated, due to hasty hydration (per the physician friend). I was able to stay, and it was all I could do to get the staff to be cautious with her skin, and clean her well. She also had increased malnutrition, as the eating assessor protocol did not allow for family to feed, and since her dementia makes her distrust others, she repeatedly failed the eating test, and went several days with no nutrition. Only after she begged for 2 days, did they let me feed her, which she then ate fine. Once home, we were able to heal the skin. Home Health deemed the bed sores pretty much healed. Three weeks later, my Mom was back in for the infection, which never seemed to have gone away. New Covid-19 protocol did now allow for me to accompany my Mom. A Covid exception was denied, even though my Mom cannot communicate for herself because of the dementia, including being unable to express pain. I expressed my concern that they continue to heal the bed sore, now just one, and the size of a pencil head. I also expressed her skin risk, now all healed, her fear, and her inability to eat for strangers. Also the fact that she could not tell them if she has pain. They still denied an exception, but the CEO assured that he would personally make sure she was well taken care of. I left crying, knowing this would not be the case. What ensued was nothing short of a crime. My Mom was bloated with hydration, had severe coccyx bed/pressure sores, Stage 3 or 4 by day 4, was given no medication for her arthritis or bed sores until 1.5 wks (waited for her to tell them), had multiple skin tears on her arms, resulting in escalated and never healed wounds. The pictures that popped into her chart were horrific. Something from a crime show. Their reason? Her age and frail condition. Yet with all the same conditions at home, we were able to keep her skin in excellent condition, and even heal in 3 weeks what they started in the earlier admission. They complained about her fear and anger when they were trying to treat her. In her dementia, she knew nothing more than she was being terrorized. The facetime visits were excruciating, as we watched our Mom in pain, agony, and fear, unable to console her. The original infection was never identified, infectious disease specialists never brought in. Misplaced tube feeding caused her to aspirate. She acquired inpatient 2nd and 3rd infections. She spent Christmas in the hospital. We were not allowed to facetime her for the last week. We would get the physician instead, giving us updates, and letting us know this was not a good time to visit her. She passed on New Year's Eve day. We initiated a final visit. They were going to wait to remove life saving efforts until we arrived, however once we agreed to a DNR status so that we could get a covid exception to be able to come say good bye, she was pretty much gone. She passed 10 minutes before we could see her, as they postponed us being able to come in and see her. They only let 1 person at a time, and waited until we were actually going in the room to even tell us. It was obvious they had already pulled out some connections. We received differing causes of her death, and the CNA when asked why they didn't tell us she had passed, said "oh, I don't get to tell the fun stuff." I am submitting this review regardless of wanting to give a negative -5 stars, only because the review needs to be on here, and the 1 star does reflect a handful of loving & caring staff, and...

I have seen Dr. Babbington twice, once in his office, and the other via telemed. He is a fantastic doctor, with amazing bedside manner, and I would recommend him to anyone. On the other hand, I am being treated horribly by the staff who answer the phones. Firstly, when you call there is NO option to speak with someone. The options are 1. Scheduling 2. Doctor to doctor 3. Preauths/referral 4. Directions and address. So in an effort to get help from someone, I utilize option 1. I am on a specialized medication that can only be filled at specific pharmacies, and my pharmacy sent a fax to the office for a refill over 24 hours ago. Rather than trying to help me, or talk me down from the ledge I'm on, the staff just treats me as though I am a bother and they make it clear that they aren't interested in helping. I started trying to get someone to help me with my rx refill at 9:30am. I was hung up on, told that "its policy for them to have to receive a refill request from the pharmacy and that can take days". What I needed was someone who CARES about people to listen to me, and talk me through next steps. I was transferred without anyone answering the phone, directly to the administrators voicemail, and the final time to a MA, who was perhaps the most rude. I expressed my despair over life in general, and rather than being sympathetic, I was threatened with "oh well, now i'm going to have to call a nurse and have them do a triage and call the cops and have them do a welfare check, is that what you want?!?". The entire time I'm only trying to find out what I CAN DO when my pharmacy's faxes aren't getting to them, and they are unwilling to call my pharmacy. I'm then notified around 1:30pm, that there are no doctors in the clinic, because they've all left for the day. The MA hung up on me after telling me "she'd get it taken care of". Which, I was trying to get clarification on, but she took it upon herself to hang up. Where is the compassion? Why are staff more concerned with "policy" over people? And why is a pain clinic not employing people who are empathetic to their patients? The state of the healthcare system is bad enough, and I shouldn't be made to feel terrorized by a staff that is way too eager to brush me off and make me wait another week for my RX. Each person I spoke to made me feel like a piece of ** for not calling sooner to have the RX refilled. I was unaware that there were no refills left, and my SO was inpatient at our local hospital for five days last week, so the last person I was thinking about is me. But would one person there pause long enough for me to explain anything to them? Nope. The game is "get them off the phone as fast as you can, in any way that you can". Or at least that is how it felt today. I don't need to be gaslighted by staff at an office where I thought I might finally find relief and help. I will never recommend this clinic to anyone again, regardless of how great of a physician Babbington is. You just don't treat people that way. I needed HELP, compassion, understanding. And instead I was met with rudeness, haste, and not one person was willing to talk calmly with me to answer any of my questions. For the record, I am still without my medication, and at this point, who knows how long it will be...