El Paso Honda — Attraction in El Paso

There needs to be cameras to ensure the safety of all Honda owners. There tends to be trends on certain Honda owners having issues with radios, batteries, and whatever else that is expensive and requires man hours. FYI if the mechanics don't get work they don't get any pay. Would someone that don't like certain demographics purposely damage their vehicle to make it appear like they're a good tech and to recieve a higher pay check? Lies and exscuses does not remove the substance of facts compared to perception. BIAS and bigotry only works in the right environments... the truth however simply remains the truth. If people get away with wronging people longing enough they set trends and do not care because of their blind hate. Parts have been removed from our vehicle to include audio components and no one to include Honda wants to accept responsobility... we do not have to steal... we live below our means in an apartment and still pay taxes so...yeah facts are facts

2017 touring less than 59,000 miles Always got maintenance done at Honda Have had screws removed from the dash for no reason Have had radio components removed and replaced with bottom trim equipment Have had to stay from morning to almost closing for appointment Turned vehicle in to a Honda dealership for cosmetic repairs and paint instead vehicle was kept for over 2 months with no work done and more damage cause by their staff.

All these issues did not occur at this location alone but needs to be noted together to show a trend in HONDA services.

Just discovered the trunk fob wires were never properly soldered from Honda

The trunk fob switch did not have any solder on the contacts and were never soldered from manufacturer.

Now issues supposedly with trunk actuator...smh....now I need to buy trunk actuator... lol.. yeah it's been an experience no one should have to experience....exscuse after exscuse wear and tear...on a vehicle hardly ever used and definitely maintained.. gonna consolidate maintenance cost and update smh....

Have to shoot down lies and exscuses before they come.

1. After market system does not have anything to do with the wrong part numbers of equipment.

2)every repair requires another repair on something not involved...exscuse wear and tear.

3. Audio parts on vehicle do not match parts for vin number in honda system at a different location.

4. technicians simply say they didn't do something and it is all agreed upon. While my family has to keep wrongfully paying for services...

5. 2017 vehicle with 2014 data log in the computer in the middle of the 2017 data logs... abs the computer data log no longer records info... last date recording was in 2017. Smh also around the time the vehicle was in one of...

More Than a 5 Star rating if there ever was one needed. The greatest fear of any motorist is having an emergency repair situation when traveling. I am not from El Paso but on the Friday the 26th of September an unfortunate circumstance concerning my 2025 Honda Accord bearly a month old needed some serious ER type service while traveling from Las Cruces back to my home town of San Antonio. I left Las Cruces at 4 a.m. and just as I was leaving El Paso I pulled off to get some gas. It was still dark and I misjudged a curb duing my exit/ entrance into the access into the gas station resulting in some serious under-carriage damage. I had to turnaorund and head to the nearest Honda dealership. God and his angles were watching over me. I was ther at the dealership an roughly anhour and a half before opening. There was a porterwaiting at the gate then Sally Zubi showed up to aid in opening up the dealership. She was so kind, caring and empathet to my situation and assured me that they would take care of me. Allowed me to use the facilities to try and relax. Nestor the parts dept. expert did a search and found exactly what was needed to get me back to SA safely and said it was a part that was rarely in stock but was on site. Then Richard Guzman and Bobby Dominguez arrived. This team of immeadiately gathered in the parts dept. and asked me to wait in the outer seating area. I was later called in and taken to the garage area. All but nestor were present and they had me take pics of the damage and told me the plan of what could be done to get me back safely and at what cost. These individuals have my highrest admiration and respect. They are in the people business to serve it just so happens it is in the auto indutry. Quality , empathy, and caring. They could have taken me for a ride but were so upfront and honest in there approach that they have restored my faith in the sevice industry in general. These are a special group of people and El Paso Honda is beyond blessed to have them in their emplyment. The city of El Paso has a gift in this dealership, bar none they are legit and are genuine in what they do for their cusomers. Thank...

I've never written a review before but felt compelled to do so after this experience. My biggest frustration is their lack of communication. After dropping off my car, complete with all my contact information, I received a call from my service advisor to notify me of the diagnostic fee. I agreed and expected the diagnosis process to start then. Days passed with no calls, texts, emails, no updates at all. I made several, probably 10 or more, calls to reach my service advisor including asking that a hand written note be delivered to him with my name and phone number. After 4 days of nothing, I tried contacting the service manager, Sally Zubia. The first 2 times, I left her detailed messages asking for her to call me immediately, again leaving my contact info. The third time, I asked the receptionist not to send me to her voice mail, I absolutely needed to speak to her. The receptionist placed me on hold and returned a few minutes later to say that Sally will call me back in a few minutes. I never received a call. An hour later, my service advisor finally called me and claimed my phone number had been put in the system incorrectly. That's difficult to believe considering he did call me the first day. So many promises and excuses were made, including offering to wash my car which they didnt do, as well as having to redo the AC charge after we arrived to pick up the vehicle because they said it had been done with an "old machine" the first time. Why would he continue calling or texting a wrong number and never read or listen to any of my voicemails which all contained my contact info? I've purposely left out the name of my advisor because while I was extremely frustrated with him, I suspect he is young and perhaps inexperienced. I'm not out to get him fired. Sally, on the other hand, should have called me. Even after the situation was cleared up, she should, as the manager, have reached out to me. I'm extremely disappointed and will not use El Paso Honda for my service or car purchasing needs as a result of this experience. There really is no excuse for the way I was lied...