One More Level Retro Gaming Store — Attraction in El Paso

I’ve had multiple bad experiences here. First one was at their old location on the east side. Recently I’d been coming here again and all seemed to be fine. All the games were even getting price tags! Anyways my experience stems from something that was priced. There was a game priced at 40$ in which I told the owner that i would take it if it had the manual inside since it was priced already. He looked inside and not only did it have the manual, it had the poster too!! So I was really excited. Only to realize when I got home that he removed the poster and inserted the receipt inside the case where the poster was. I guess he took it upon himself to remove it since I said I’d take it with the manual. What’s funny is I came back a couple times after this(twice with no one there as they are always at conventions and don’t open up till 1pm, so I wouldn’t advise going on lunch break), finally caught them there and it’s back to how it used to be. Nothing is priced again and you have to wait for the guy to look up every single price for every game you’re interested in on eBay sold listings. Waste of your time if you’re in a hurry. And you’re definitely better off finding deals on eBay at your on leisure! Plus the owner seemed annoyed that I was asking to see them before he found the price on eBay. I’ll tell you about other experience while I’m here( which I tried to let go and support local business, but their bad business ways still exist). I went to forst location by Lee Trevino and found a game I’d been looking for at a decent price and I asked him to hold it while I go get cash. I came back less then an hour later as he was holding it(the owner with black curly hair and glasses, same guy from other horrible experience) he doubled the price on me!!!! Buyer beware* They try any way to get one over on you and I won’t be returning again this time. What I’ve also noticed over the years is that the owner and his wife argue with all the customers on their bad review comment area that don’t agree or are wronged by them. They did it to me back then on argued on Facebook childishly as I’ve seen them do time and time again with other customers. It’s a real shame since we don’t have more shops like this in El Paso with better business practice. You ask why I kept coming back? I’d hoped theyd redeem themselves hopefully as it only made it worse :(

Update** : The owner argued with me on the bad review comment section as expected and also didn’t deny stealing my poster from my game!! I bet you he wanted to sell it at his booth at the comic con they’re always at!!!!!!!!! Again buyers beware, don’t waste your time or money on this...

This is probably the best retro game store in El Paso. They have a decent selection, with reasonably priced games. I LOVE buying GBA games here! But I do have some suggestions! I recommend showcasing all the games and accessories that are behind the counter somewhere else, as it is very awkward looking at games while a employee is standing there! (Plus it is hard to see some games from the angle). Please showcase the higher dollar games better!! I saw that there were some good games behind the counter, but the average customer may not see it!! Games like those should be displayed upfront where everyone can see it! Also it would be nice to have the prices on the gameboy games marked on front rather than the back so I don’t have to ask a employee every time I want to know a price on a game. I really hope you guys take my advice somehow!!! Really...

Unfortunate they price most of their games above price charting/ebay. I really want to support local but I can’t justify paying upwards of 2x actual market on video games. Came in ready to try and make deals but more than half the games don’t have a sticker price on them. Gears of war triple pack was priced at $35 and it’s a $15 game shipped on eBay. A few of the games Ive looked at inside the cases are also 2x actual value. I’m not really sure who is buying these games, because the collectors I know actually cross check market pricing. It’s understandable the market changes all day on video games, but it’s almost like the games most people want to buy are priced higher, and the really low end hard to sell is fairly close to market. It’ll be a while before I visit again, as I’ve left empty handed for the...