Panda Express — Restaurant in El Paso

This Panda Express has the worst service ever. It began by waiting 10 minutes in the drive-thru which is understandable. I went to order my food and they told me it was a 5 minute wait for one of the items that I ordered. They told me to park my car in the front of the restaurant I did and after waiting 20 MINUTES I walked inside and was served my food with items missing. I asked to speak to a manager. Jasmin was the manager who met with me and after explaining to her that I had to wait so long and come inside that I wanted a refund. Instead of giving me the refund right away she made me wait and the counter another 12 minutes. After waiting AGAIN I got the attention of another associate and asked her to go get Jasmin. This time she came out promptly with the excuse that she had to get a supervisor approval to give me my refund. I explained to her that it was VERY unprofessional for her to have me waiting again after just explaining that I’ve been waiting for so long. This makes me not want to eat at Panda Express ever again, and I probably won’t for a while SOLELY because of this interaction. This location has very poor management and Jasmin and the supervisor who was there should be put through a training on customer service or fired. I will be...

The staff did not greet us when we walked in and we waited to be helped. It was about 3pm and we are the only clients inside. While waiting I watched the girl (pictured with glasses) serve 3 vehicles at the drive thru window. She had gloves on and handled the food, the register and money, and trash can with the same pair of gloves... Why bother to wear gloves? I had a craving for the sweetfire chicken and was disappointed when they told me they did not have any ready nor was I able to wait for a fresh batch to be prepared. I give the company one star for not having it in stock.

Ok, let's give the front staff a break, and All restaurant workers a break, they have a difficult job and it's Christmas Eve. I give the staff at this location a 5 star rating for their patience with me as I verbalize my dissatisfaction.They continued to be extremely nice and apologetic, even if they couldn't satisfy my craving. Thank you for your kindness and professionalism! Nice job!

Feb 4 2024 I went through the drive thru late this evening. They did not have STRINGBEAN Chicken or my favorite Sweetfire Chicken available. I waited for them to cook it. NO PROBLEM. When I got home I found 2 itsy bitsy pieces of chicke in the stringbean chicken that hey just cooked...

I am extremely surprised haven’t posted a review sooner. But this location has the worst customer service to me. Any times I have came here and received terrible customer service. If I’m in the drive thru I’m stuck waiting for someone to take my order. I’ve waited so long I drove off. Then when I come into the store in my Uber capacity I am usually the only person that they chose not greet when I enter(i am not sure if it’s a race issue due to me experiencing this offense) then on 08/24/2025 I came in as Uber eats and was ignored but everyone that came after me was greeted. I stood there waiting for the customer order and was ignored for 10 mins(myself and a bunch of other delivery people) no one said one word to me. I would like the believe it was because of how busy they were but as you can see the line had one customer and I was still ignored. When I was finally approached along with the many other delivery people I was the last one to receive my customers order when I was the first one in line waiting the longest. All employees need to be retrained...