Windy City Jewelry & Loan — Attraction in Elgin

Terrible customer-service at this place of business my experience with windy city pawn has been a nightmare .it A mobile phone purchase back in February I was advertised Unlock device and when I tried to actually turn the phone on I was advice by Verizon is lost or stolen when I tried to return Is where the problem stems I was treated like Treat it like I stole the phone I had to beg for them to return it And they refused Family to store manager said he would do me a favor this time you give me store Four hundred dollars was Spent on a device that now They are not responsible for Selling me a stolen device I'll give you store credit is what they say it So they gave me store credit ?Still without a cell phone I agree to get another one with the store credit Will give me the phone is what the store manager said that check to make sure this one is working .He goes and checks and come-back and tells me everything's good nothing's wrong with his phone .Adding to the issue We've gone and exchange it but you cannot be a problem customer anymore we're not gonna make any changes for you again ?????At this point in time or even understand what the problem is .So II get the 2nd phone go get the phone activated to my unbelief they had a phone from AT&T in which was not paid for AT&T advice me I had to pay $400 in order to use that phone .The customer had a unpaid balance on a lease agreement with AT&T Under that equipment sold me . A lost out on $300 on that...

Right from the start Julian was super hostile. He asked what I was looking for as far as a price for the ring I was trying to sell. When I stated that I didn’t know, he aggressively told me that, “that’s not how it works”. He also told me that the price I get for the ring is the same irregardless of pawning or selling. To which I said that if it didn’t matter then he could just give me a price that the shop was comfortable paying for it. He again said, frustrated, “that’s not how it works” now, mind you, I’ve already received 3 different quotes from 3 different pawn shops. All gave me a price of at least over $500.. he spent more time arguing with me than he did valuing the ring, after a few seconds he said, the ring was basically worth $50 and would offer, $200.. I do not recommend this place at all and if the owner responds, I’d like a word with him in regards to the policies and practices of this place, before I submit a report to the Better Business Bureau. What kind of qualifications he has to determine the price. Rahl Jewelers has more qualified staff that are also professional. When I called back to get Julian’s first name as I had missed it when he failed to introduce himself, Lex who answered the phone wouldn’t give me a first name until I explained why I needed it. Do they also not give a first name? I mean seriously...

If you buy from them, be your own professional at knowing what you buy. I bought a PS3 controller from them (with warranty) and took it home only to find out that it was defective. Took it back to the shop so it could get fixed and they so called "fixed" it. It they did something to the triggers so it would work for just a few button presses and then back to broken it goes. They would not replace the item with another controller even though I took it at least 4 times to the shop. They said as long as they can keep fixing it during the time of the warranty, they don't need to exchange it for another controller. Temporary fixes are not fixes, it's just more proof that you CAN'T fix something. If you buy from here, I advise you not to get a warranty, buy anything and everything cheaper than what they are asking, and know how to fix problems on your own. I will not be buying anything else from this place again. They don't care about customers even if they buy warranties, they just care...