Casey Automotive — Local services in Elgin

Since moving to Elgin, I have used Casey Automotive several times when experiencing problems with my 2013 Volkswagen Routan. I have had great customer service with each and every visit. Today my service was EXCEPTIONAL! My Brake Light went on while driving home from a class. I arrived at Casey Automotive mid-afternoon without any appointment and my vehicle was taken into the auto-bay area immediately for inspection. The technician found a leaky right-rear brake caliper and recommended that I check to see if the caliper was still under warranty as I had some work done previously at another automotive facility. As it turned out, that caliper WAS under warranty and I will have the caliper replaced at the facility where the original brake work was done. Casey staff added brake fluid at no charge and sent me on my way. I cannot tell you how thankful I am to have a shop like Casey Automotive right in my neighborhood! I will be back for ANY and ALL work that my 2013 Routan needs. I have so much respect for the staff at Casey Automotive and hope that you will trust the care of your vehicle to them. Thank you, Casey Automotive for your professionalism and AWESOME...

We used to got to Casey's for multiple repair jobs because we trusted them. Haven't been there in a couple years, but they were always very fair and honest. Took a family friend's car to have the brakes looked at because it was due for new ones. They gave us an estimate for work that did NOT need to be done. $430 for new calipers (they said were frozen) and $170 to replace 3 dried up belts. Plus $40 new wiper blades, which are in good shape and overdue for an oil change ( which was just done 1500 miles prior). I questioned their quote, and took the car to a friend who is a mechanic. The calipers are good and the belts are in great condition. Sad to lose another auto repair shop due to dishonesty. Did they try to scam me out of $600 because we told them the car had been sitting for a few months? Could it have been because I went in there without my husband? Just cuz I'm not male, doesn't mean I don't know anything about cars or how not to get ripped off. Casey's will never get my business again and none from my friends and family....

Joe the manager was great. He not only looked at the car for free he then showed me what was wrong and how it was going to be fixed. When there was a question about a repair at the time of the quote he lifted the car again to make sure that we both were talking about the same thing (He was right and it was fine.) I felt they were very honest about what needed to be fixed. The car has 140k on it and needed front end, struts and shocks. He found a problem with the exhaust I didnt know about and showed my why and what they could do to fix it. The quote was $1000 less than other shops. He had to order parts and when he asked for the deposit of $400 I offered to pay in full at that time and Joe said that we only take a deposit and payment in full when work is complete and you are happy with what was done. The quote was Tuesday, The parts came Weds and my car was 100% done by noon on thursday. And the best...