High Touch Pharmacy — Attraction in Elizabeth

Dr. Zalak Shah the pharmacist and his staff have been awesome during this crazy time of COVID panic. I've watched the lines and even stood on one back on 12/28 as I needed a PCR for travel purposes. I watched him and his staff then, and in subsequent days deal with those looking to get tested with grace and patience despite the anger and hostility of some of the customers (I returned to the pharmacy with family members that needed testing and to obtain a booster for myself).

My test was delayed but ultimately came in in time. Shah explained and as I surmised, the lab that actually conducts the testing was overwhelmed by the # of people/samples getting tested. This is in no way his or his staff's fault.

During this time Shah kept his pharmacy open beyond the normal closing hours in an effort to ensure everyone who wanted a test and/or vaccination/booster got one. He even came in on normal days off (including New Year's Day) to provide this service for the community.

I would hope that people reading the negative reviews take into consideration what the recent COVID panic caused for pharmacies/collection sites such as this and further understand that this isn't a reflection of how Dr. Shah or his staff conduct normal business. I've been a customer and will continue to...

When it comes to getting through hard times, High Touch is on their game. A medication of mine had previously been sent to another pharmacy, which charged me $120 with my insurance. When asked about the pricing and insurance, any reply would’ve been “idk that’s how it is.” Never received any calls back or answers to my questions. My doctor decided to start sending my Medication to High Touch, with courteous and helpful staff that were able to explain to me a lower cost of $25….before insurance was applied. And they even offered to have it sent to their sister pharmacy closet to my home. It is great to see there are still some businesses that understand how to work with their customers at a time where affordable healthcare and medication is at a critical stage. Highly...

I have been very lucky getting to know one of the staff member in particular. Her name is Erssy. Even though I have never seen her in person. I feel like I've known her for a long time. She is one of the most helpful, and kind person I've had the pleasure of speaking with over the phone. She has made my experience with this pharmacy the best. Erssy has been most helpful, thoughtful with a wonderful personality, that make such a difference in the any customer that was fortunate to get her on the phone. This pharmacy should know what a wonderful person, they are bless to have on their staff. I have had a pleasure speaking with her a few times now. Thank you so much, for the exceptional work that you do every day.. May god continue to be a blessing...