Fit4Life Health Clubs - Fayetteville — Attraction in Fayetteville

So before giving a thorough breakdown of every reason why you should pay more attention to the one-star reviews prior to the one being made now, be fully advised none of the one star ratings are disgruntled or irritated individuals for simplistic mistakes by any means.

The gym itself is in appropriate standards. However they purposely set things up in a fashion that suggests and insinuates total disregard for anyone that run into problems or happenstances if it means a chance to capitalize on that and keep phishing for more money from said individual with no type of coverage/reimbursement intended.

upon your initial entry they will gauge every reason why they want you to have a personal training session and how you can use all these other seminars and pretty much simply gloss over the contract and fine details regarding any of these things, just so they have more ways of charging an individual and preventing proper use of services.

If you get a gym membership, that in itself is a charge separate from if you get personal training which means you're basically making two payments that will appear as one but is treated as two.

The contract States for when getting a gym membership that if you wish to cancel it early you will still have to make two more payments due to the time lapse of a 60-day requirement before they'll officially remove it(cancel your membership 2 months in advance)

Do not let them finesse you into getting a personal training session on top of this because it too works the same way where there is a 60-day wait period before you no longer are required to make a payment.(suppose you're nearing the end of your contract and you wish to buy out the remainder, they will calculate the remaining time as the payment to buy out said contract meaning the remaining time still available you will still pay for(2 months=60 days))

Speaking of personal training anything that pretty much forces your personal trainer to not be able to conduct said training is treated as an "oh well situation" and will be inevitably disregarded as such.

They do not reimburse for missed time at all regardless of the situation or where fault lie.

The gym is as states "24 hours open" however there is not someone Manning that kiosk 24 hours throughout the day meaning if you have an issue where you have to address an actual person and ask questions or inquire by any means there is a specific time frame where you're only able to do that. With this in mind no one man's the kiosk at night or the middle of the night. One should plan if still willing to go through with getting a membership here at the very least, on scheduling a Time where you will be able to show up and speak with someone.

Trying to handle any type of situation regarding the membership or anything on level of, they will only refer you to the online website where one must submit a request that requires a set amount of business days to be responded to. Typically five to seven business days. Talking to anyone face to face will result in them telling you to call peak payment who will then only refer you to the online website so it is legitimately a complete loop to one end so do not deal with the other two IE calling and or showing up in person to talk about or speak on anything.

Using the app, if you use the app to look for your contract and details of such you will see under I believe if I'm not mistaken privacy it'll ask or suggest a link indicating more inquiry about personal information account information or contract information, just know those links may not work.

Lastly all military should be completely aware that this establishment is only about saving face and not about service members or civilians or anyone in between. If you need proof not only is it here in the one star reviews as far as how they respond to one star reviews but how they respond also to this review and it's length and detail with little nothing more to a referral of a number that will refer to a website while bypassing any route or avenue of responsibility, accountability...

I am disappointed with the lack of services I received at this location! I do not recommend. I am paying a monthly membership fee, and I don’t have access to the gym !!

When I signed up for one on one personal training, I sat down with one of the fitness managers & she asked me what I was looking to accomplish etc.

She verified they have trainers to train me during the times & days I requested 3 days a week, 5am, for a total of 24 sessions (never received it) agreed to utilize their services & pre paid over $1,000.

I was assigned a trainer & after our 1st consultation he asked if we can push the time up to 5:45am because 5:00 am is too early ( I know red flag). I compromised. We had a couple sessions, then a holiday approached & he took the day off (understandable).

It was until the next session, he told me he’d be gone for over a week because he’s active military (I was not assigned a trainer during his absence). When he got back we had 2 more sessions, 5:45am really never worked for me so we moved it to 5:30am to fit HIS schedule ! The next session he cancelled an hour before the sesssion started (I voiced my concern with the gym & at this point I wanted to get a refund. About 2 months passed & I only had 5-6 sessions they were not willing to work with me on that so I agreed to a new trainer, turns out the current trainer quit anyway. ( They told me “that explains the scheduling conflict)

The new trainer no showed me !!!!!!

I called they gym, they asked me to give them time to figure out what happened. Once they did they didn’t disclose anything so I’m not sure what happened. They no longer had the times available that I needed & suggested another location that is out of my way. I declined the offer, and their solution was the manager can train me, but at this point months passed the 24 sessions should’ve been completed & I no longer wanted to do business under those circumstances.

They refused any type of refund & mentioned a contract that I never seen or heard of until this point. When I paid for the service I sighed a pin pad but was not told it’s a contract, did not see any literature & nothing was read to me.

I disputed charges with my bank for the services I did not receive & the gym is still charging me for my membership but I can’t enter the gym because they think I owe them for the training I didn’t receive !

I been trying to get this issue resolved for months. When asked to escalate the call one of the managers said something along the lines …. if my manager wanted to speak with you he would but obviously he doesn’t !

Hopefully this one day...

I’ve been a member of Fit4Life on Owen Drive for several years, and after 25 years of belonging to gyms across the country, I can honestly say this is one of the most disappointing facilities I’ve encountered. It feels like a corporate cash grab with no engaged leadership, and it’s in desperate need of a general manager who actually cares about the members, the staff, and the gym itself. Safety and sanitation should be non‑negotiable in a fitness environment, yet this place is dirty around the clock, with cleaning left to members despite the bare minimum of supplies. Air ducts and fans are caked with dust, the turf has soft or broken spots that could easily cause injuries, and equipment is falling apart — from frayed cables without carabiners to kettlebells with no weight markings. The gym is constantly left in disarray because no one enforces basic standards like re‑racking weights, so you never know where anything is. The bathrooms are regularly out of toilet paper on weekends, and in the free weight area it’s nearly impossible to find 5, 10, or 2.5 lb plates for the barbells — yet with their so‑called “upgrades,” they bought a pallet of 45 lb plates they already had more than enough of. The employees are always friendly, but management doesn’t hold them accountable to actually working; they spend much of their time at the front desk on their phones. Small details speak volumes: the wall clock hasn’t been changed for daylight savings in years, the water fountains barely work, and the $70 annual “upgrade” fee is spent on redundant equipment no one asked for instead of fixing glaring issues. If this is how sanitary they keep the gym overall, I would be terrified to see how clean they keep the kids’ zone. Beware of the glowing 5‑star reviews — they often come from members offered free perks in exchange for posting them, rather than from genuine satisfaction or constructive feedback that could actually improve the business and the customer experience. Members even joke with each other about the state of the facility, but out of convenience, the price, and the lack of many other options in town, we stay. This gym has potential, but it’s missing the mark. I’ve tried to provide constructive feedback through their website for years, but nothing has changed — so hopefully this review helps other members understand the reality of this location and influences some change. SEE...