Xtreme Action Park

Have a great day as well

Thank you for the snarky reply and thank you for responding, yet again. MOVE ON to the next review. No one is “reaching out” this is to warn the next batch of customers of the hardships to come. Allow me to update my review so others can see.

They did not reach out to me several times. That is a LIE. I reached out to Sarah, we spoke once, with attitude. I called after that she never answered my call. Michael reached out to me after someone else called and now the issue is resolved. I would respect if the establishment had integrity to tell the truth over the situation however they will always have an answer to this review.

Update: The manager Michael spoke to me regarding the refund. He guaranteed that I would receive a refund and apologized for the delay.

I asked the receptionist multiple times “can you direct me to someone other than Sarah?” And they were reluctant in giving me anyone else. I wasn’t directed to Human Resources, an additional manger, guest services or anyone that could AID in the situation. I only spoke to Sarah and the receptionist. How do you not give a customer someone else that can aid in a situation that requires a refund. When I asked for Sarah’s office hours to figure out a time to call her regarding any response or update, the receptionist told me, “she’s salary her hours vary…I don’t know what to tell you it’s just a waiting game.” A waiting game…at a place were I can be directed to HR. Eventually after I went on google to try to find another person to help I got the assistant manager Michael’s name, called back and finally the receptionist gave me an extension RELUCTANTLY and said “I can’t give you the actual number, just the extension.” She wouldn’t even give me an EMAIL.

I was micromanaged to only deal with Sarah and it was clear she was very annoyed and bothered by me. And to be honest I was annoyed and bother by how she received my calls only to not answer and speak to a third party. She then told me to send screenshots of the transaction. I did and STILL didn’t hear from her after that until I called her. The dayshift assistant manager eventually called me while I was at work after someone close to me called the establishment to help me get a refund. It took me getting another person involved to help me get my money back.

I hope they don’t have to go through what they put me through. I have never wrote such a review in my life. They micromanaged me to keep me only interacting with the coordinator and it was clear she didn’t want to deal with me. I was wrongfully charged and treated poorly.

The malfunction of the machine happened Wednesday. I was guaranteed by multiple employees that I would not be charged. By Saturday the amount was confirmed to be taking out of my account, so I left a voicemail ASAP. Monday I called and was directed to speak to the event coordinator and was told to wait another week and the charge should “go away.” The coordinator never called me. The receptionist did. And told me to send an email showing proof that I paid for the service and told me “we here are very busy.” Tuesday I called again after a couple calls, the coordinator answers annoyed and agitated. Right off the bat she was agitated with me even though I NEVER spoke to her. That was my FIRST time speaking to her. I even had to tell her stop being defensive ,I only want a refund that I’m frightfully something to receive? Wednesday I spoke to the manager and the manager called me, guaranteeing a refund. All AFTER I had someone else call to help me.

Horrible service. I was incorrectly charged for an activity and when asked for help regarding a refund, the employees could care less about my concern. I was told “dispute the charge with the bank” instead of granting a refund. I called non stop regarding the refund and was directed to speak to Sarah Rachelson. I keep being forwarded to voice mail and didn’t receive a call back. Very disrespectful establishment. I spoke to the an evening shift “manager”, and two other employees and they all dismissed my concern.