Xtreme Action Park — Attraction in Fort Lauderdale

Have a great day as well

Thank you for the snarky reply and thank you for responding, yet again. MOVE ON to the next review. No one is “reaching out” this is to warn the next batch of customers of the hardships to come. Allow me to update my review so others can see.

They did not reach out to me several times. That is a LIE. I reached out to Sarah, we spoke once, with attitude. I called after that she never answered my call. Michael reached out to me after someone else called and now the issue is resolved. I would respect if the establishment had integrity to tell the truth over the situation however they will always have an answer to this review.

Update: The manager Michael spoke to me regarding the refund. He guaranteed that I would receive a refund and apologized for the delay.

I asked the receptionist multiple times “can you direct me to someone other than Sarah?” And they were reluctant in giving me anyone else. I wasn’t directed to Human Resources, an additional manger, guest services or anyone that could AID in the situation. I only spoke to Sarah and the receptionist. How do you not give a customer someone else that can aid in a situation that requires a refund. When I asked for Sarah’s office hours to figure out a time to call her regarding any response or update, the receptionist told me, “she’s salary her hours vary…I don’t know what to tell you it’s just a waiting game.” A waiting game…at a place were I can be directed to HR. Eventually after I went on google to try to find another person to help I got the assistant manager Michael’s name, called back and finally the receptionist gave me an extension RELUCTANTLY and said “I can’t give you the actual number, just the extension.” She wouldn’t even give me an EMAIL.

I was micromanaged to only deal with Sarah and it was clear she was very annoyed and bothered by me. And to be honest I was annoyed and bother by how she received my calls only to not answer and speak to a third party. She then told me to send screenshots of the transaction. I did and STILL didn’t hear from her after that until I called her. The dayshift assistant manager eventually called me while I was at work after someone close to me called the establishment to help me get a refund. It took me getting another person involved to help me get my money back.

I hope they don’t have to go through what they put me through. I have never wrote such a review in my life. They micromanaged me to keep me only interacting with the coordinator and it was clear she didn’t want to deal with me. I was wrongfully charged and treated poorly.

The malfunction of the machine happened Wednesday. I was guaranteed by multiple employees that I would not be charged. By Saturday the amount was confirmed to be taking out of my account, so I left a voicemail ASAP. Monday I called and was directed to speak to the event coordinator and was told to wait another week and the charge should “go away.” The coordinator never called me. The receptionist did. And told me to send an email showing proof that I paid for the service and told me “we here are very busy.” Tuesday I called again after a couple calls, the coordinator answers annoyed and agitated. Right off the bat she was agitated with me even though I NEVER spoke to her. That was my FIRST time speaking to her. I even had to tell her stop being defensive ,I only want a refund that I’m frightfully something to receive? Wednesday I spoke to the manager and the manager called me, guaranteeing a refund. All AFTER I had someone else call to help me.

Horrible service. I was incorrectly charged for an activity and when asked for help regarding a refund, the employees could care less about my concern. I was told “dispute the charge with the bank” instead of granting a refund. I called non stop regarding the refund and was directed to speak to Sarah Rachelson. I keep being forwarded to voice mail and didn’t receive a call back. Very disrespectful establishment. I spoke to the an evening shift “manager”, and two other employees and they all...

First and foremost Thank you to the staff! Jasmine, you are much much appreciated! Thank you for going above and beyond! No matter what happened with the timing. You handle and correct the time for us with no issues and no stress! Amazing job! This place is Great Family fun! It's Great for couples, singles, teens, adults... I really should just say, everyone! So many things to do! Bowling, Arcade games, with a Tightrope Walk above your heads! This place is sick and I have only covered 30% of the establishment. Keep on keeping on here... if you go to the north end of this place you will be at the Escape Room's right above this is a Neon trippy Putt Putt. I have to go back to check those out. In that same area, there is an Awesome Sounding sound system Skating Ring. Xtreme that sound in that room is on point, and so clean. Guys that rink is big and beautiful. There's a balcony for the Dj area. I was very impressed. Around the corner you will run into the Trampoline park. I have included some photos of this area because any other room you don't have much time for pictures while you are playing, lol. Not really sure how many trampolines are in there. The first set are equal to 2.5 tennis courts give or take. They have a American Ninja course that is challenging and so good for getting your heart rate up. Two dodge ball courts, in the center of this room you have the josting pit. It is good fun to get some anger out and no one is harmed. My kids gave me payback. Right next to the pit, we have some basketball hoops for so good old Dunking Contest with you crew! There is an airbag spot so you can do flips into. Right above there is like a sky box 4 or 5 rooms for birthday parties. Really nice you have a spot for presents and food. Leaving out bending the corner you head into the Laser Tag Room. It's dark with black lights and the reactive paint. This is so much fun played a few times and was the Sharpe shooter. Not to brag, while maybe a little. Last but not least we are on the last leg of this great place. Which leads you right into the restaurant and bar. They serve a ton of stuff. Finger foods to steak. This is next to the bowling alley and this is almost a wrap for this review. There are so many options and packages. If you only want to jump you can book just that. All the area have there own party rooms. There is plenty of seats as well throughout the entire place. You would think this place would be crowd because of everything that they have but I can assure you this place is comfortable. I would suggest to call ahead for the packages. You can come as you are and be prepared to have a BLAST! This place...

I normally never give a one star review! I always try to find something good about every place we travel to. Let's start with walking in, the girl pointed at the kiosks and said get your stuff there. Ok. Never been here before...maybe a small explanation? Nothing. After getting all 4 of us into the kiosk, we were still having issues getting passes for the events we wanted. We walked to the desk for human assistance. Let me say this, the kiosk was much more respectful. This girl stood there with a complete blank and disgusted look on her face as I was explaining the events we were trying to get passes for. Looks at me and tells me...go to the kiosk. I said we were there, and had issues. She than ignored me and started talking to the coworker that walked up. I interrupted and asked "so are you telling me we have to start all over at the kiosk?" Yea...she says pointing. My Daughter than looks and says we're about to just leave if we can't get some help here.....didn't even phase this child behind the desk. I said hello? She continued talking to coworker...we left. Now bathrooms. I see she must be in charge if those as well. DISGUSTING. That is plain and simple....blood all over toilet seat and floor with dirty feminine product on floor, toilet paper all over, garbage, and the SMELL....I manage multiple properties for a living. If I traveled to one of our properties and was treated like this or exposed to such filth, our employees would be fired on the spot! This disrespectful behavior would NOT be tolerated. She had no concern for us leaving at all. Yes, we're only 4 people, but I make recommendations to everyone in my business, friends, family, etc! We always add hot spots when advertising our properties. The owner of this business should hire a District Manager to evaluate the business, employees, etc. At thus point the owners should be ashamed of this entire facility. That's what happens when you let employees get too comfortable and do not give consequences for their actions. Lazy and disrespectful employees is the result along with a huge financial loss! Also, just to be clear...4 people were walking out complaining as we were walking in, 9 more walked out after us as well complaining for the same reasons! Congratulations Extreme...