Golden Nails & Spa - 15% Off First Visit. — Attraction in Fort Worth

My 16 yr old niece goes there often but the quality of the nails does depend on the person who does them. Keep in mind that my niece wears long nails consistently so she knows how to keep them and normally her nails can last 2 mo or more. This particular visit was 9 days ago and since then, my niece has had three nails already break/pop off. We’ve gone back twice to have them repaired. First repair, the salon was pretty busy but the time only took 20-25 mins. We didn’t want to get anyone in trouble but even the staff was concerned about her nails and kept asking her who did them. She pointed that person out and she said the air was tense during that session. Overall, not bad - in and out. Today - the 2nd repair for two nails and business not as busy as the first time took 1.5 hours. An hour and a half to fix two nails. I should have stayed inside with my niece because each time I left her alone, so did the manicurist. They made her wait around instead of fixing the nails and from a customer stand point, we came in at a normal time and only requested a repair, not a full set or anything complicated. I waited in the car but they left her to sit by herself and chose to take care of other customers when there was no wait/ no real need to. She told me the person doing her nails spent more time in the back rooms than on the floor. 4 separate customers finished and left in this time so there was availability. After I came in and asked for them to finish the nails since it’s been over an hour, the finishing took 15 mins.

Not to mention the price gouging - different managers give different pricing for nails such as one week the price for a set with a design and color can be $65 with basic/standard charges and the next manager claims the same nail design is $65 plus $15 for length, another $15 for the line design, etc. it’s always gouged and set to an extra $15 with this male manager.

With these repairs, they wanted to charge but it’s been within 2 weeks, which is the timeframe they claim their nails should last. Which I thought was greedy.

Personally I only do pedicures there because those are typically flat fees so I can’t be haggled but especially because of these last interactions, we don’t plan on...

UPDATE 7/1/2025: Last minute pedicure and this was my last resort. I can say not much has changed. The cleanliness is my complaint this time, my tech tried to use the same pedicure metal tools on my manicure and I refused and told her to just file and polish. She proceeded to tell me she does this all the time and that they do everywhere,…. Not where I’ve gone, ever. Texas state law SECTION 83.106. Health and Safety Standards-- Manicure and Pedicure Services says (c) All metal manicure and pedicure tools must be properly cleaned, disinfected and sterilized or sanitized prior to each service.

I am infuriated to know my daughter which is very shy and can barely tell you the waters too hot inform me the lady grabbed gloves from a reusable bag they were wrinkled inside of to do her pedicure. Idk if the box broke and she put them in there or if they’re reusing, but this isn’t good. IF YOU’RE READING THIS, CAUTION AT YOUR OWN RISK. I could cry. This is mind blowing.

Definitely do not recommend this place. The review is based on my experience with the nail technician and not service. The lady who did my pedicure kept laughing at how my nails were long. She asked if I wanted to keep them and then said she was going to. She did not quit either she made sure she told the person working next to her and asked her to look, the other lady who came by, oh and the nail tech behind her also. She told her and then she told the person whom she was working on to look over. Extremely embarrassing experience for me. Haven’t been to the nail salon in a month due to covid and I come here for some relaxation only to be ridiculed. Very unprofessional and rude. I suggest if you do not want to be made fun of by their staff in any way avoid...

I called ahead of time to know the price of the service I wanted. They told me $37 for a new acrylic set and $47 for an acrylic set with gel. It knew I wanted gel, so I set an appointment. Come to find out AFTER my nails were done, that they charged $20 extra for gel polish. So I ended up paying $57 even though the front desk person check marked my service ticket at $37. When I spoke to him about the misconception, he said that there’s a box that says “add gel $20.” When I looked at my ticket, there IS a box that indicates that, but it’s listed with the pedicures. Not listed near or on the box for nail enhancement (set for your hands). Either way, I don’t like being deceived and I’ll be sure to not come back here. Oh, and they assured me they could match the color I wanted and this isn’t even close. If I could give zero stars, I would!

Edited to add: the “complimentary service” was just a nail polish color change. That is not complimentary, that’s just making something you did wrong, right. Changing polish colors costs them nothing, but for me, I have to have childcare then also drive there. It costs me something to go to their business. So why would I pay more for a “service” that doesn’t cost them anything? No thanks. You could’ve offered a partial refund or a discount on another service. I added a picture of the grow out and how the polish color changed on its own. Please don’t waste your time...