AJT Supplies, Inc. — Attraction in Foxborough

UPDATE: I was called the morning after I posted the review. The very nice lady apologized and wanted to send someone out to clean up the debris. After telling her I had already cleaned it up, she apologized again and gave me a nice credit towards my next purchase. I will order another cord from them next year, but I'll definitely do it earlier in the season. Thanks to AJT for reaching out right away and clearing this up.

Had a cord delivered to my house. The lady on the phone was very nice and honest, as she was upfront in telling me the wood is "semi seasoned" and reading at about 50%. Decided to place the order anyways, because it was my fault ordering so late in the season. Was a little surprised she didn't offer the lower the price. Paid the same price as a cord of "seasoned" wood. The delivery guy was also very nice. Called me to confirm exactly where I wanted it delivered. I was very disappointed once I started stacking it. The wood is very heavy... I haven't checked the moisture levels, but it's definitely at least 50%. I also had to dig through a ton of debris. Ended up filling 3 1/2 wheelbarrows full of it. Luckily I have wood's to dump it in or I would have called and asked them to pick it up. Always expect a little, but this was a lot. This wood was definitely at the bottom...

I ordered a dumpster that was supposed to be dropped off October 30th. I went into the office October 27th to tell the driver and the office the drop off instructions and I was told the dumpster would be delivered first thing October 30th. October 30th came around and at noontime I called ajt to see where the dumpster was as I had a crew to help me with my project. The office manager told me they told the driver Saturday the 28th not to come in Monday and the called and left me a voice mail. I checked my voice mail and call records and there was no communication. I was out the money to have the crew help me and I missed a day pay!! I got the dumpster the next day which is fine. I called and asked if I could throw some printers and a stereo in and the answer was "I don't know". Monday November 7th comes around and the office called me to see if they could pick up the dumpster. I said no because with the delay in drop off the office they would pick up the dumpster on the 8th. The office had no clue this was even said. At the end of the day did I get my dumpster? Yes I did but AJT needs more training in communication with customers as well as their own employees. The staff was very friendly but there is a lack of...

Ordered 5 yards of hemlock mulch. The mulch delivered looked nothing like the pictures they show of hemlock mulch. It’s just brown mulch. Also, the ‘5 yards’ didn’t cover all my property. I had 3 other companies come out and give me quotes, saying 5 yards would cover my property. I hired AJT because I wanted the hemlock mix mulch. Finally, a month after I ordered and paid for the mulch, on the day of delivery, a Friday, they tried to push it off until Monday. I told then deliver it today, or cancel the order. They showed up that day. Will never use them again.

Update. I called the owner and showed him pictures of the mulch they installed. He said it was not hemlock, so they delivered the wrong mulch. They delivered spruce, or pine mulch, by mistake. They came out the next week with 1 yard of hemlock to top it off. One of the workers told me the 1 yard wouldn’t be enough, so they had to go back and get 2 more yards. I appreciate that they came back, but I would have preferred all hemlock and not the hassle involved. Cost me an extra $40 because I tipped each worker $20…….twice. They worked hard...