Fremont Toyota — Attraction in Fremont

I highly advise not taking your car here for servicing, especially if you own a GR Supra. I brought my car here because my car was unable to complete the oil measurement reading despite meeting adequate driving conditions. I suspected a failing oil pump (which is a documented issue for some of the earlier Supras with B58s), but I also acknowledged that troubleshooting tests would be required to prove this is the cause. I brought my car to Fremont Toyota on 6/20 and 6/25.

The service department claimed they were running the appropriate diagnostic tests, but lied to me about what tests were actually performed and what the results were. How did I find out? I looked through my dashcam footage and also took my car to another Toyota dealer for a second opinion. Not only did the other Toyota dealer immediately open a case with Toyota and the techline, but they got my warranty approved within 2 weeks.

Here's what Fremont claimed they did and what was actually verified by my dashcam and a second Toyota dealer: They claimed they had my car on a lift and performed a visual inspection on my car. My dashcam showed that my car was never on a lift during both visits to Fremont Toyota. They claimed they checked my oil pressure by running a test on the sensor which gave an acceptable reading of 40psi. I verified via another Toyota dealer that my oil sensor psi reads at 29psi, well below the acceptable range of 33-41psi. I was advised to cease driving my car at any motorsport event to avoid blowing up my engine....but Fremont let me leave by giving me a fake result. They claimed their device couldn't read my car's oil level, and only showed a binary reading of "good" or "not good". During my second visit, they claimed their device could actually read my oil level, which was showing 98%. I verified with another Toyota dealer that this reading actually represents my oil service intervals, and has nothing to do with oil level. The Fremont tech did clarify this over email later that evening, but it still doesn't solve my problem. After my first visit, they claimed that my car's oil level was at an acceptable level. 3 days later, I actually got a low oil warning on my way to work, and had to top off 1qt of oil. I drained my oil that night to reveal that my car only had 6qt of oil (including the 1qt top-off), which meant my car was really running on 5qt of oil, which is VERY underfilled. Shouldn't their check have caught this? Why did they release my car back to me? The master tech insisted on updating my car's software because he was confident that would fix my issue. On the second visit, they only had time to do a partial update. They lied to me saying that they were able to read my oil measurement after the partial update. I asked them if they were able to read it on my car's tablet. They said yes. I tried in person with them, and it still canceled out at 17%. They mentioned I need to drive my car for 30+ mins. If that's the case, how were THEY able to read my oil level then? I also verified through my dashcam that the oil measurement failed to read all the way through to 100% when they were in my car.

All these discrepancies have made me lose trust in doing any kind of work at this dealer. When I had met the master tech/ foreman, he seemed very kind and knowledgable, especially since he owns multiple Supras. That trust has been completely severed after seeing these results. I've advised my friends and members of the Supra community to avoid...

I'm rating this two stars because I'm certain they weren't going out of their way to make my experience as bad as it was; the people there are friendly and I do appreciate that.

That said, if you're patient enough to listen to my tales of woe, you may understand why I consider that second star a grace.

My first experience with them was the 30K checkup on my Prius in May, after which my windshield developed a hairline crack. When I followed up with them, their service lead said he would attempt to get a goodwill replacement.

Over the next two weeks, I was not contacted, and any attempts at my end to contact the service lead was met with voicemail. I did eventually get ahold of him, and he apologized for being out of the office and told me he was unable to get a goodwill replacement but he offered to have it replaced at cost, with installation service offered. I asked him to send me the quote and I would approve it.

I did not receive a followup until July, after further attempts at following up and multiple in-person visits at lunch, all while the crack was growing larger. Perhaps I should have given up and found another dealership, but I don't drive frequently enough for this to be an issue for the most part, and various other factors in my life kept me otherwise preoccupied. At this point, the service lead sent me a text confirming the quote price and asked me for my e-mail address so it could be input in their relationship management system. I responded, and awaited the quote.

My e-mail address was not actually input into the system until the end of September, after they had phoned me asking to followup on how they were doing and I confirmed with them that the e-mail was not input into the system. I then told the service lead that my e-mail was in the system and I was hoping to get the quote from them.

It took several in-person visits before I received an e-mailed quote from them (right before Thanksgiving) and ultimately they didn't even charge me for the windshield, although that may be because I also took another service person's suggestion to have my tires replaced and have my 35K done all at the same time (right before Christmas).

(Update: the service manager called me and let me know that he paid out of pocket for the windshield, a gesture I appreciate.)

With that sorted, I decided to purchase a catalytic converter shield from them, and coordinated with Parts for purchase. However, I clearly took for granted two things: 1) that they would notify me on the part's arrival, which they didn't: I called them after two weeks because I hadn't heard back from them, and 2) that the purchase would include installation, because when I arrived to pick up the part, I was told that I didn't have a scheduled appointment with Service for installation. However, they attempted to schedule me in for the day and quoted me $750 for its installation.

Having contacted Hayward Toyota after stepping away in shock, they quoted me a third that price and had me scheduled for the next day.

I certainly hope my relationship with Fremont Toyota is an exceptionally tragic series of errors and own-goals. However, I will be going to Hayward going forward, even if it means trying to navigate Hayward streets, because I shouldn't have to draw blood from stones to have my...

tldr: Misogynistic, neglectful, abrasive, and unkind. Trying to buy a car from Fremont Toyota was so terrible, the guys across the street were angels compared to this place.

Went in today wanting to purchase a Corolla 2025 hybrid with a few friends and was treated so rudely by the salesman. First impressions were not great as he did nothing to explain the features of the car or even asked us questions about what we might want in a car. He just let us look without saying much, and he spent most of his time on his cellphone. We made an appointment for a test drive, and when the time came, we were given the keys and directed us to drive through the parking lot, not on the road. The entire time, we walked ourselves to the car, got in ourselves, and drove by ourselves, while the salesman was standing outside the building and on his phone. Needless to say, we did not feel welcomed or felt strongly about the car after that.

We were invited to sit down after the test drive. I asked for numbers and he scribbled the price on a piece of paper. I asked for a paper that had the breakdown cost, and was told off in a curt manner that there was no such thing. I politely thanked him for his numbers and said I'd like to shop around. Unfortunately, he pushed back and pressured me to name my price for the car. I politely declined, he kept pushing at least 5 times. "If I give you this price today, will you buy the car?" "No. Even if you gave me this price, I still want to shop around, thank you very much." At this point, I was so uncomfortable and felt disrespected and bullied, I really should've left.

The salesman brought his sales manager to speak to us, who was no better. He gave backhanded comments about how I brought "the whole family here" and spoke down to us in a condescending manner treating us as a child, which I'm sure, he assumed our ages. We looked young, dumb, and like easy targets.

I'm sure these guys are lovely to those who can stand their ground when buying a car, but if you're a young woman looking for a car, stay clear. Go across the street, they're much better. The salesman over there was with us every step of the way and asked us about our driving habits and what we're interested in. If I made an ignorant comment or asked a "stupid" question, he gently corrected me without laughing. That's real customer service, not...