Mattress Firm Pacific Commons — Hotel in Fremont

I been wanting a new bed with an adjustable base for quite some time. After doing my shopping at Target, I had an instinct to check if Mattress Firm was open: they were! I was greeted by Sales Associate Keith Alexander Hendrickson, who I felt was the right person there at the right time to help sell me on my perfect bed. I told him I had some available credit to work with but wouldn’t mind paying a bit out of pocket if it made his job easier and I found the right bed and base. I was impressed by his Q&A note taking as he was figuring out what bed and base would suit me. I was able to test a couple of beds to get a feel of what would be best for my back. An added bonus was he recommended a pillow he felt would help me sleep better. It was as if he answered my prayers: the pillow I tried was the perfect pillow for my head and neck!! I had been on the look for years but couldn’t find one until he suggested I give it a try! Long story short, Keith and I established a rapport that felt as if he were long lost friends catching up on old times. His recommendations were detailed exactly to what I needed and his stellar interpersonal customer service skills sold me on my choice! I came to Mattress Firm looking for a bed but what I got was a lifestyle change. My purchase included a Firm full size bed with a high quality adjustable base, a new set of sheets (decorative and protective), 2 new pillows, everything needed to finally get the best sleep I’ve had in a long time. You can’t put a price on a friendly purchase from a great guy like Erik, and though he tried his very best to stay within my preferred budget, I had no problem making a little wiggle room for his suggestions because he tailored everything I needed and wanted. Outstanding associates like Erik who makes you feel like a friend are hard to come by. If you need to improve your sleep and you want to be and feel seen and heard, Mattress Firm is your go to place!! Be sure to get Erik, he will sell you on a lifestyle that will change the way you experience sleep tailored to, as Journey sings, “Any way you want it, that’s the way...

I recently had the pleasure of shopping at the Mattress Firm store in Fremont, CA, and I must say that the experience was nothing short of exceptional. The team at this location went above and beyond to ensure that my purchase was smooth, informed, and tailored to my specific needs.

From the moment I walked in, I was greeted with warm smiles and a welcoming atmosphere from Ms Shar, Mr Mauro and Ms Destiny. They all took the time to understand my preferences and budget, and provided valuable guidance on the various options available. Their knowledge of the products was impressive, and they were able to address all my questions with patience and expertise. Talk about teamwork.

The entire process, from browsing to checkout, was seamless and efficient. The team's commitment to customer satisfaction was evident at every step, and I left the store feeling confident in my purchase.

I highly recommend the Mattress Firm store in Fremont, CA for their outstanding service and dedication to their customers. Their exceptional assistance truly sets them apart, and I will certainly be returning for any future mattress and...

The store manager contacted me the day after my review, who cares about his customers indeed and resolve my issue immediately.

Thanks

Below as my previous message. I purchased a mattress from Mattress Firm with an awful experience. What the sales present in the show room and what I received during the delivery is TOTALLY different item. When I contacted the sales and store manager for my complaint, they refused to communicate and refused they provided SO misleading sales experience to me. I was feeling ridiculed when they told me you can sell the adjustable base on FB marketplace if you don't like it. What?

They also do not accept the return for this item. Very bad experience. I would not recommend purchasing...