We haven’t even made it to our reservation yet and I’m so unimpressed I’m leaving a review prior to checkin. Our reservations are for tonight and tomorrow night for my birthday. I booked with the hotel for two reasons, they have in room jacuzzis and they have a day spa. I scoured the website when I made the reservations to find out how to book with the day spa. There is no information on the website at all about booking any of their treatments that are advertised. We are literally driving to the hotel as I type this and I called to speak with someone about making a reservation for tomorrow at the spa. The woman told me there was nothing available and that I should have called before? There is no information on the website stating they do not keep appointments available for guests staying at the hotel. What if I didn’t want a massage when I booked the reservation literal weeks in advance but after decided to get one for my birthday and now I can’t? Why did I even book at this hotel if I can’t use the amenities? I do not recommend.

We checked into our traditional king suite with jacuzzi and the rooms are smaller than other comparable rooms we have stayed in. The room was featured as having a patio for access to the parking lot. However, there is no way to either lock or unlock the patio door from the parking lot. Again, another advertised amenity that can’t actually be utilized.

Our next issue is the jacuzzi tub! The tub in our room did not have a stopper. I looked all over the room for it. I even checked the other bathroom and could see that the plugs are screwed into the tub itself. I went to the front desk to inform them that we had a problem and the woman that checked us in just kind of looked at me confused. Another woman came out and asked me if I looked for the plug? Someone actually asked me if I searched the room for the thing which should have been attached to the actual jacuzzi tub. I told her of course I looked. After some hesitation they moved us to another room, which they told us was an upgrade.

We got into the new room and the mini fridge actually WREAKS. The odor inside of it is so bad that it clings to metal cans that you take out and makes the beverages taste foul. On top of that, we didn’t find out until the following morning the fridge wasn’t even plugged in. So the $95 dinner we had the night before at the hotel restaurant went completely to waste.

And since I mentioned the dinner, let’s talk food. The restaurant is good, but insanely overpriced. I have never in my life been charged $24 for an order of fish and chips even in London. We had one appetizer, two entrees, a beer and a root beer and it was almost $95. Then there is the breakfast. They charge you $20 per night for their included breakfast? And it’s the quality and variety you would find at a Holiday Inn for a FREE meal.