Royal Caribbean International-Cruise Terminal 10 — Attraction in Galveston

First I want to say the cruise was great my whole family had a wounderful time, but there always room for improvement I would be glad to take the same cruise again. I have cruised before and none of the things that im going to point out turns me or my family away from cruising again. There just suggestions from my point of view only!! We sailed to Cozumel, Grand Cayman, and Jamaica all ports of call we beautiful getting on and off the ship was done quickly and efficiently as possible. All staff on the Liberty of the Seas were wonderful, pleasant, and very helpful we wanted for nothing. Getting on the ship took a little time, we had to wait in the large waiting area for a while and that did suck a little. But what can you do, they had to make sure the ship was ready before boarding us. Once they started they called us by groups it went very fast and you were excited to get on the boat and forgot about the wait. Getting off the ship went very fast, customs takes a little time but they push you though quickly and your out before you know it. They will give you a group letter, time and place to meet to disembark the ship. Make sure if you need to change the time of your disembarkation that you go down right away. They only have so many spots, but realize please it takes only about thirty minutes to get off witch is pretty fast. So you may be okay to get off later, and still be able to catch your ride in plenty of time. Now the food was OMG, I think myself and my family gained sixty pounds or more the food was that good. There is always some kind of food available, fine dining, Wind Jammer, and the specialty restaurant and the food is great (and lots of it). We traveled with with two small children and juice was a little harder to find. But once we figured out the routine its not that hard. The Wind Jammer was the easiest place to get it, but it closes at 430 and reopens for dinner at 6. The staff said it was also available on the promenade, it was not soda and everything else but not juice for the kiddos. If you travel with small children and need juice for the kids regularly then make sure yo do the following. I took on an empty Large Gatorade bottle on board, and would give it to the staff to refill with apple juice but make sure to refill it before the Wind Jammer closes. But I should have taken two one was just not enough, but I had twins with us. They would also refill my empty bottle in fine dinning when we went for dinner. We had a balcony room on the seventh deck, our room attended was great. I felt bad for him because there was myself, my wife and twin girls which is a lot for one room. He cleaned the room twice a day and gave us everything we needed and more. Make one note if your traveling with children, the refrigerator will only keep your drink's at 55 degrees. We had to keep milk for the kiddos, but it was only good over night so don't get to much just what you need. This would be ok for adults to keep soda or alcohol cool, kinda suck for us with little one. Other then thats the room was nice, the bed comfortable, pillows nice. The entertainment was good, was not able to catch a whole lot of the showes. My schedule did not work with it due to the kiddos, dinner time or shore excursions, it would be nice if they repeated the shows at different times throughout the week. But there was still lots to do so we were not board at all. Please understand that above review was my opinion only, we had a great time. We would gladly do this cruise again, have...

Indoor cruise ship parking is in an old abandoned rundown warehouse filled with dirt. Getting to the lot was easy, as was waiting for a tram to bring us to the cruise. However, upon debarking, absolutely NO ONE knew what was going on. 4 different workers told us all different places to catch the tram back to the lot. Upon exiting the terminal, an RC associate told us to go wait in the middle section but didn’t tell us which numbers to wait by. After 30 minutes, when someone finally showed up, it wasn’t for indoor parking. He tells us he has no clue where we should go. So we ask the guards directing traffic and they tell us to go to 7. That line was loooong. After waiting in that line well over 30 minutes, we made it to the very front. A driver finally shows up again and he asked for our green ticket. No one had any clue what he was talking about. That’s because, yet again, we were in the wrong line, AS TOLD BY ANOTHER WORKER. So the bus driver of that place we were at then tells us we have to go across the parking lot behind the white building to number 1, and he says THE WORKERS DO THIS ALLLLLLL THE TIME. This isn’t just the RC workers but also the police and guards and shuttle drivers. How in gods name is this so unorganized and the people are so incompetent to run a simple parking shuttle. And why aren’t there signs ANYWHERE????? No one knew where they were going and for good reason. Has anyone that works here ever been to an airport?? It’s not hard or expensive to put up signs for different shuttle services, especially if you aren’t training associates to know where to point people. So once we’re in the right shuttle line, and we’ve confirmed with other patrons, we’re feeling good. Highly irritated but good. So this new line probably has over 100 people in it, half on the sidewalk side (back side) and half on the numbered side. Then, this other worker comes through the line and tells us all to clear the sidewalk so people can walk past. All 50 of us oblige. BUT THEN, something snaps in her and she’s over it and she decides to tell all of us to clear the sidewalk side and just move up to the numbers (which would be cutting in front of half the people who’ve already been waiting). I stand there for a minute and ask her, “really? Because this will be chaotic.” She flips her lid, people start moving, and all chaos breaks out, (as if it weren’t chaotic enough). People start losing their minds. Everyone is yelling, no one is believing anyone actually told us to do that, and some old men are about to throw down on some girls. What in gods name was that RC worker thinking?? Once on the correct shuttle, the driver asks everyone where they parked. WHAT?!! We’re all indoor parking, or so we thought! Wrong!! There’s people on the tram for outside parking, too. How did y’all end up in our line?! Oh wait, incompetent workers, that’s right. Y’all need to get it together. So once we get to indoor parking, that poor driver has to unload all those outdoor parking bags because they’re blocking all the indoor parking bags and it’s just more chaos. Finally make it to the car. Sweet relief! Once we exit the dirty warehouse, there are 3 guys (THREE!!!) just standing outside not directing traffic but they’re just talking to each other blocking lanes. Please do your jobs to make the exiting process easier. It’s not hard. Our cruise experience was nice but this makes me want to never return. I’m an INTJ and stupid, incompetent people send me into a rage. It’s not rocket...

I contacted Royal Caribbean Customer Service today inquiring why the remainder of my booking was not taken from my credit card, they told me they canceled the cruise without my knowledge and there is no auto pay set up on the paying the cruise even though there was no indication when paying that they would not take the remainder from my card. They contacted the other traveler and did not notify me. Today I was trying to speak with a supervisor about this issue and after waiting a very long time to be connected with one they immediately disconnected from me when I reached the supervisor. Rainer the supervisor had my contact information but did not reach out after being disconnected so I called again. It took more and more waiting and I was connected with another supervisor who disconnected again, and we made sure that supervisor had the correct contact number to call me back at, but did not. I then called again and it took another 45 min - 1 hr to get in contact with another supervisor and I was informed that the other supervisors said they attempted to call me back and could not (even though I had no reception problems and was reachable by phone). SO THE FIRST TWO SUPERVISORS BLATANTLY LIED rather than actually talking with a customer who needed assistance. After 3 hours of trying to get a hold of someone after everyone in customer service supervising roles tried to evade helping me, I finally spoke with someone who told me they could only apply my deposit to my cruise if applying it to today's rate which was significantly higher than when I booked and they were unable to offer me my original price because apparently I am at fault even though I didn't get anything communicated to me as the card holder. I was also told if a better price comes later they cannot honor it either. So after almost 4 hours of terrible customer service, waiting for supervisors who would seemingly purposefully disconnect from me, I was only offered to pay 250 dollars more than I originally would for the same exact booking and they acted like this was a huge service to me and that I should be thankful. For me to receive this type of service today was absolutely unacceptable and I cannot believe this is the same company that has been rated the best for 18 years with the way I was treated today. I would rather throw my hard earned money in the trash than to give Royal Caribbean another one of my hard earned dollars. I will be letting all my friends and family know who like to go on cruises to NEVER sail with Royal Caribbean because if the way I was treated today is any indication of how they treat their customers then they are better off sailing with any...