Supercuts — Attraction in Garfield

If I could give zero stars, I would. My son went in for a haircut and came out looking exactly the same—except worse. The haircut was absolutely atrocious. Unfortunately, the usual barbershop was closed and he has picture day tomorrow, so we didn’t have many options.

I called the salon to express my concerns. A woman initially answered and said her name was Pamela or Paola, but later revealed her name is Loaiza. When I explained that I was dissatisfied and either wanted a refund or a solution, she abruptly hung up on me. Before doing so, she said to call back and speak to the manager—then changed her story and said the manager was on another call and I’d need to try again tomorrow.

After she hung up on me, I called again and spoke to someone else named Rose (I believe). She was at least more polite and patient, but ultimately all she could offer was for us to come back tomorrow. I asked why they even attempted the haircut if they didn’t know how to do it. My husband had shown them a photo beforehand, and they claimed they could deliver. Rose said she was the one who spoke to him, but she didn’t realize the child coming in was our son, and she was fully booked. If that was the case, why not mention that during the conversation with my husband? She said she didn’t know it was the same person because my son ended up arriving with his grandfather instead of alone.

In the end, she said to call again tomorrow. Later, she even contacted my husband offering to fix it—but by then, it was too late. My son’s haircut is uneven, with random short patches that stick out from the sides. It looks terrible, and even he is upset with it.

Hanging up on customers who are simply voicing their concerns and claiming that if I come in, as upset that I was, that she will call the police on me was extremely unacceptable. You never know what people are dealing with—and to be treated so dismissively is disappointing.

I will never recommend this place. It’s a shame. They need to learn manners and people skills. Highly unprofessional! ...

As soon as I entered the business with my son, I noticed a cashier ringing up a customer, while another employee was in the corner on her cell phone. After waiting for 5 minutes, the second employee approached me, and I explained that I was waiting to sign in with the cashier. Subsequently, when a cashier finished with her customer, she inquired if I needed assistance. I informed her that my son needed a haircut, leading her to instruct him to sit in the chair. She then called for Dina's help, but confusion arose when Dina assumed I wanted Jen's assistance. Despite this, Dina eventually took over.

While my son was getting his haircut, Jen instructed me to come and pay, mentioning that they were closing as we were their last customer. After settling the bill of $20 with a discount, I sat down. During this time, I engaged in small talk with both Jen and Dina. When my son's haircut was completed, a surprising incident occurred. Jen loudly insisted that I had to tip Dina, despite my son already intending to do so. This left me feeling disgusted with Jen's behavior, and I chose to leave without tipping.

Reflecting on the experience, it became apparent that Jen's actions might have been influenced by our different ethnic backgrounds. From the start, there was a lack of immediate acknowledgment and courtesy. Jen's reluctance to assist was attributed to the closing time, although she did not communicate this promptly. Throughout the visit, Jen displayed disrespectful behavior, but as Christians, we attempted to overlook it, hoping for better treatment. However, the overall unprofessionalism and disrespectful conduct from the staff make it difficult for me to recommend this establishment, especially for families. I have previously visited this business, but after this experience, I do not...

I'm not happy at all I brought my 5-year-old daughter in again yesterday for the 2nd time and two weeks ago because she had a few knots in her hair and refuses to let me brush them out at home(she's very sensitive)So a couple weeks ago was the first time we came and it was kind of busy but a very nice lady helped us, she took my daughter back to the hair washing station washed her hair and then gently brushed all the knots out and charged me only $7. When I brought my daughter in yesterday there was two different workers. I told them I wanted the same thing as last time(just wash her hair and brush the knots out).The first lady that I was talking to refused to do my daughter's hair after she saw that she was a little nervous and gave her to the second worker, who took her to the hair washing station wet her hair a little bit and then cut the knots out instead of brushing them out like I asked then asked me if I wanted to blow dry it, I said, "yeah sure", since it was chilly outside. She maybe turned the dryer on for a few seconds then took my daughter out of the chair and went up to the cash register and told me it was $20 I don't understand how I'm being charged $20 this time and was only charged $7 last time I know that blow drying is extra and I wouldn't mind paying that if my daughter's hair had been dried, but it wasn't, she left with damp wet hair and I didn't like that because it was chilly out and I don't want her to get sick, that's why I agreed to have...