EōS Fitness — Attraction in Glendale

I'm only giving a 1 star review for this place because of the way I was misinformed about the charges I would be facing when I signed up. I was in town visiting for a couple of weeks. I tried to take advantage of a 7- day free trial. I walked into the gym on the July 10th to get it started, but I was told since I'm not an AZ resident, I couldn't get a free trial. So, I was instructed to sign up for a plan. The team member who I was talking to, told me that since I was leaving in a few days, all I had to do was come in and cancel and I wouldn't need to pay the annual fee. I walked in January 17th and had an appointment for a body scan, which was included. After the scan, they attempted to sign me up of a personal trainer, but I told them that I don't live in AZ and there isn't a gym close by, so it's no point in me signing up for it. I told them I didn't have the initial $50 fee to start it anyways. They asked if I knew anyone that could lend me the money. I told them maybe, but I'd have to make a few calls. Then they wanted me to call people at that very moment. I told them that I would have to come back the next day. They put a $50 hold on my account, but said it would disappear if I didn't pay it in a certain time frame. I walked in on the 18th to inform them that I would not be able to afford it because I found out my annual fee was $88. They offered to push it back a few months. I told them no thank you because I'm unemployed and am unable to afford it. I proceeded to cancel, but they still wanted the $88. I told them that I was told at sign up that I wouldn't have to worry about it since I wasn't there the whole month. The guy who signed me up wasn't there at the moment. They said that still had to pay it since I didn't cancel within 3 days. So, I couldn't wait for the guy to come in and I paid the fee. I also was charged $50 for the physical trainer add-on. I didn't even do a first session with them. I canceled that within 3 days, but I still had to pay $50. I tried avoiding putting all this on here because it's a really nice gym, but I've attempted to email the general manager. Apparently his email is full, so my email couldn't be sent. Then I submitted a complaint on the website, they still haven't responded. I'm very disappointed with how all of this was handled. I was given false information from the get go about the annual fee. I also received an email about my Personal Trainer session getting canceled at no charge, but I still got charged the $50. I was even told that were no cancelation fees from the get go. I felt i was lied to and took advantage of. I was only...

I already ended my membership due to some shady tactics and them not fully disclosing contracts. I was pressured into signing up for the PT 30 program. I keep insisting that I cannot afford it because I am a full-time student, with my only income being financial aid. The manager there was persistent that I should do the personal training, even going so far as to prevent me from finishing the gym membership registration. He told me it was a promotion: the first session is $19 and the next is $88. I agreed to the first session but informed him that I would not continue due to my financial situation. He said that was fine and would talk to me after my first session, so we scheduled it for 03/03/2025. After completing my first session, I informed the personal trainer that I would not sign the contract and couldn’t afford the next session. After finishing my first session I waited and no one spoke to me afterward, and thinking the personal trainer would pass along my message to the manager, I assumed I wouldn’t be charged for the next session. However, when I checked my bank account the following week, I saw that I had been charged twice. I discovered this because I was enrolled in sessions that I had not scheduled, and when I spoke to the staff, they insisted that I had called them that morning for those sessions, which I had not. As I’ve emphasized, I am a FULL-TIME student and do not have the time or the ability to afford to attend PT sessions. When I asked for the charges to be canceled, they told me I had to fill out a form online because I had signed the contract, I don't remember signing it, and if I did, I wasn't informed about what the contract entails. I filled out the form online, but no one has reached out, and I am so frustrated and angry that they continue to charge me for a sessions I never attended. This specific location and its staff feel very shady and did not fully disclose the contract I signed for personal training. They have constantly passed me around to different people instead of helping me cancel this contract, which was not fully explained to me. The $88 might not be a lot to some but it is to me. All I want is my money back and to no longer associate myself to this company and there...

🚫EOS Fitness🚫

The gym itself is nice, and some locations have good amenities. However, I DO NOT RECOMMEND signing up with EOS Fitness.

I currently have a broken leg and decided to cancel my membership until I heal. When I tried to cancel, they told me I owed over $200 for a personal trainer, something I never requested, never used, and was never told about. Because of that supposed balance, they refused to cancel my membership.

Nowhere in my EOS app does it show any kind of $200 balance. The last time I tried to cancel, a manager told me I had only a $15 balance to clear. I understood that and decided to wait until my payday that Friday.

When I first signed up, I specifically asked for the basic membership with the option to bring a guest. The employee had me sign on an electronic pad for the membership and autopay, then took my $30 payment. Only after everything was done did he send me the contract, so I never saw what I was signing beforehand. I signed the electronic pad with the understanding that I was starting a membership and had the option to bring a friend and that they would be automatically drafting my monthly payments from my account. That was my understanding for signing a “contract” I just had to take his word for it. He never showed me anything on his computer screen (which he could’ve easily turned and showed me)

I was never informed that I’d be charged for a personal trainer or that it was a separate fee. I already have my own gym routine and never needed one. This “mystery balance” was only explained to me after I called corporate, since none of the employees in the gym could give me an answer.

Please be careful and don’t sign any contracts with EOS Fitness without reading everything first. They’ve been extremely shady and unhelpful in resolving this issue. This company is absolutely one of those that only care about the money and not their actual consumers that...