Morrie's Golden Valley Cadillac — Attraction in Golden Valley

I've purchased 2 vehicles here in within the past 2 years...my first experience was amazing a few years back, (I gave them 5 stars) that's why I went back when I was searching for another one. My 2nd purchase experience earlier this week was awful! I was looking specifically for a pre-owned Cadillac CT6 which is hard to find. An online search revealed that Morries Cadillac had 1 that fit both my budget, and the options I wanted. I had a 4 oclock appointment and I was still treated like a walk in. It was immediately clear that the sales team took on way more appointments VS having the appropiate staff to assist all of the customers. The test drive was not informative, seemed like the salesperson did not understand the vehicle or the technology that it had. Once the test drive ended, I was suddenly informed a new salesperson would take over before I had even decided if I wanted to purchase or not. I advised the 2nd salesperson of my desire to learn more about the car, then they recommended a trade in on my current vehicle. I was already hesitant and advised that I had a bottom $ of 3k for it, and advised that if they could not potentially meet this criteria, I was not even interested in an appraisal. They optimistically gave me the feeling it would and then proceeded to put it into an appraisal process. As I had suspected, they borderline insulted me with the offer they made. That appraisal then seemingly pushed me to the very back of the line, and I suddenly became the lowest priority on the list of customers that were in the dealership at that same time. Now, I was even more confused, as I was then speaking with a third sales person regarding my purchase interest in this CT6. Let me be clear for those reading this review, I wanted this very specific, rare, and hard to find vehicle so I stayed invested throughout horrific process knowing it was the only vehicle I've seen recently that fit what I was looking for. I will say the staff was certainly courteous and polite in our interactions, but the entire process was clunky, dysfunctional and incredibly dissapointing from a premier luxury car dealership. I waited 4.5 hours in the lobby before I was able to continue the process of purchase. I watched every other customer make their purchase and leave. It was so bad that I actually fell asleep in the chair at one point....I was literally the last customer in the building when I was taken back. The custodians were cleaning for the night when I left. To make it worse for me, I couldn't take it home because the vehicle needed repairs that I pointed out. The agreement was that it would be ready by the end of the next day, it wasn't....I was informed the next day that service couldn't have it back together by the end of day. Noone took the time to call to express an apology or anything, I was just texted this information....and I then immediately realized that since I had already purchased, there was no sense of urgency on my behalf. Day 2 - I expected a phone call to update me on where things were at....I never received one. I called and explained this concern to the sale Mgr, and tried to discuss the poorly received purchase process, he seemed uninterested, and I didn't even receive any apology for how it went. I was simply told someone would call me with an update in a few minutes....an hour later he called and assured me it was ready. Now, upon my arrival now 2 days after I purchased it, there was even more confusion. The minor paint touch-up that we agreed in writing would be completed before I took possession was not even completed. I then waited another hour while it appeared that this was rushed to completion. Once the car was finally completed, the sales team almost allowed me to leave with no license plates or window tag on this vehicle. I was in complete disbelief that this was almost overlooked! I work in customer service, and it was so incredibly dissapointing to have such a poor experience in a customer first part of this industry. I will tell anyone who asks me, do NOT...

My husband and I bought a used vehicle through them recently. The car salesman, Eric, was great! We got along with him really well, we loved the vehicle, but I guess we should have known that everything was too good to be true.

First, they never really got back to us about approvals for car loans. We were weighing our options, and they told us one really bad option, but never gave us any more details on the other options available...just no response. Not a "sorry, there are no more options," just silence. Luckily, we decided that we didn't want a loan anyways and just to pay cash, so we shrugged it off.

The car apparently went through their mechanical "inspection" and repair where they fixed a few tiny cosmetic issues and replaced two tires. After we picked up the car, we quickly noticed that there was something leaking, my husband discovered that the radiator was bad and leaking coolant everywhere. Another issue was apparent that a motor for the heating/AC on the passenger side was clicking. When he took it back to them less than a week after driving it off their lot, they argued with him about fixing the issue with the radiator because he hadn't spent thousands of extra dollars on their extended warranty. They were arguing over the fact that it wasn't their fault even though it was clearly something that should have been found in their so-called "inspection." We didn't even bring up the issue with the clicking AC motor because we didn't think it too important, yet we were still bothered that it wasn't clicking during any of the multiple test drives and was never fixed. After hemming and hawing, they finally agreed to replace the radiator, which almost regained our trust in their dealership. Almost....

My husband stayed at the dealership all day during the repair because they mentioned that it should be done by early afternoon. It wasn't done until almost 5PM, forcing him to be stuck in rush hour traffic after he sat around waiting for 9 hours. Quickly after returning the vehicle home, surely enough, it was still leaking, and we noticed that for some unknown reason, they rotated the new tires to the front of the vehicle instead of keeping them on the back, which we wanted them on the back and made more sense for our Lincoln Navigator. Not to mention, it was a waste of time since they didn't need to do anything with the tires.

Within another week, the headlights stopped working and a chunk is missing out of the mirror after the fixed the radiator that wasn't there when we bought it. After seeing that it wasn't a fuse, we were concerned that the switch was bad. We were starting to think we had bought ourselves a lemon. No, it was no Cadillac, and we expected issues with a used vehicle, but not right off the bat and with things that should have been "inspected" and fixed.

We didn't want to deal with them anymore, so we brought it to another shop, Minnoco in Fridley, closer to home. They knew within minutes that we needed new radiator hoses because the connectors were bad, new brakes, 2 new tires, and a new ac/power steering condenser that was leaking and probably corroding the radiator. The headlights somehow got water in them, but were luckily an easy fix. It doesn't make sense why Morrie's missed all of this and why within two weeks, we already need to put in $2000 dollars more in repairs on top of the radiator. We will never go back there, especially not...

I went to Morrie's to purchase a used car, now I have purchased many cars and this was the worst car buying experience. The only good thing about it was my sales person Jabbar whom was pleasant, and funny. The issues started with financing, as I came in later in the evening and banks were closed, the gal said she would pass my information off to the other financing gal and she would call me the next day. Never received a call. I worked with my own bank to get financed, and when I called to have a purchase order sent to my bank, they sent a "estimated" purchase order. When I went in to sign all of the papers, I started with one gal who seemed lost, and then got handed off to another gal (not professional) when we started to go through signing papers the Morrie's buy happy was added (free car washes for $89.99) which is great BUT NOBODY ASKED ME IF I WANTED THAT!!! Then as we kept going they said, oh we need this amount of money for your down payment, well the numbers they had were not the numbers we discussed! I signed all of the paper and emailed them to my bank and the bank said, well these numbers are not what was on the original purchase agreement....at this point I felt like I was being played with. The next thing, is the front bumper, headlight, and hood were all damaged so I took the car back asking to have it repaired. The used car manager Mike met me in the lobby (rude, didn't even shake my hand, just asked where the car is) took the car into the shop to have it looked it. After an hour, my sales person came and told me it will have to go to the body shop, which was great! I asked Mike (used car sales manager) to have it in writing that they were going to fix everything but he never responded. After a couple of days I received a email from my car sales person saying, yes it will be fixed but no detail. I was told it would take 2-3 days to have the repairs done. After 4 days I called the service department and the guy whom picked up was rude and said, "if your car is at the body shop, why are you calling us? This is Morrie's service department" I replied yes I know, YOU took my car to the body shop. He said well someone will call you back because I don't what's going on. NOBODY CALLED ME BACK! I called the body shop myself and they were very helpful there, they even gave me their direct line. Now after 9 days of them "fixing" the car, I got it back and only half of what is wrong was fixed. Here is the part that catches me, is this car was "inspected" before going onto the lot but how was all of this missed? This place is a joke, ZERO customer service skills! I receive better customer service skills...