If I could give 0 stars, I would. Avoid this business at all costs. Not only did he not fix my computer but now he is posting my personal information on his Facebook page. If you read through the negative reviews on this business, there is a pattern that includes him deflecting/blaming because, of course, he couldn't possibly be wrong in any way.
I brought in my computer and was told that if he couldn't fix it, there wasn't a charge. I paid almost $200 and my computer was still giving me the same issues. I asked for my money back but told him that he could keep the $50 diagnostic fee. He refused. It looked to me that he was just trying not to admit he hadn’t done his job. Three times, I asked for the refund minus the diagnostic fee, with an explanation. He wanted me to bring it back in, but I didn’t trust him anymore.
In the meantime, I tested the power cord at home with one I had laying around, and that was the only problem! He hadn’t even checked the power cord. So I ordered a power cord off Amazon.
I called my bank and filed a dispute. About a week after I responded to his counter, I found the paper which stated that there was a warranty on the work – something I did not know I had. I called the bank the next day, April 25, 2024 and canceled the dispute since my concern was the fact that I felt like he was lying to me about a warranty to get out of issuing a refund.
On April 30, I received a text from a stranger with screenshots of a Facebook post made by Geis. Despite me canceling the dispute, Geis had posted my personal information including my name, address, phone number, and email address!
I responded to his post with the following: "What you conveniently leave out of your remarks about me is that the repeat issue was, in fact, the same issue that I reported. You leave out that your associate told me that it was likely the power cord causing the problem - definitely not an almost $200 problem - and the computer was fixed only after I purchased a power cord from Amazon. I attempted to resolve this with you directly. You also leave out the fact that the third time that I contacted my bank was on April 25, 2024, to cancel the dispute after finding documentation that refuted that the warranty was not disclosed. I am positive that a "low life" would not have called to cancel the dispute after finding it. But, you didn't report that...because it doesn't fit your narrative, does it?
Did I dispute the charge when I felt I was being taken advantage of and lied to? Absolutely! Did I do the right thing and cancel it after finding evidence to the contrary. Also, absolutely. The difference between you and me is that I am willing to admit when I am wrong and I haven't disparaged your name all over social media and Google reviews. What was your intention when you posted my personal information? Were you hoping that people would come to my house, harrass me with texts and emails on your behalf? I must be on government assistance and never worked a day in my life, huh? I am so happy that you have an extra special insight to all of your clients. Your ad hominem on MY character, apparent prejudice against people of lower socioeconomic status and people you deem lower than yourself, and willingness to post my personal information on your page tells me all I need to know about YOURS."
He didn't respond and didn't remove the post with my information. Of course, he deleted the comment and blocked me on Facebook because he couldn't have his supporters reading the truth. He will likely respond with anger to this as well so don't be surprised to read a rebuttal filled with his "FACTS" as he so often likes to say in his responses to negative reviews. He told someone 3 years ago "if you are going to bad mouth a business, you should have YOUR FACTS CORRECT!!" It would behoove him to...
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