Bonds Appliance Sales & Services — Attraction in Guntersville

I have never been more disrespected in my life I had my mower serviced and just because I addressed some concerns that was supposed to be done the manager tells me I'm no longer able to get serviced from them i wasnt rude or anything... is that how u normally treat your paying customers...Edited to add after owner response:  Respectfully sir I did call several times to verify what would be included in the price so I would know what to expect and plan for what could be extra.  I had absolutely no issue paying the overage and did so before delivery.  I was given a day for pickup with an 8 to 5 window.  I attempted to get a more concrete time as I ended up having an unexpected vet trip and wanted to make sure we were on the same page.  During delivery inspection, your driver witnessed me pulling grass from the pulley systems.  I called to inform of the issue/oversite.  I was told everything was complete, told to find someone else, then hung up on.  I have ordered from you in the past.  I would have continued to be a happy customer had there been an apology and small refund for the portion of the wash since I will now have to clean the mower.  I honestly need to inspect it more thoroughly based on these responses.  If you consider a customer who asks clarifying questions, doesn't leave you hanging to keep their appointments, pays in full and informs you that services were not complete as promised as a problem then good luck to...

Wouldn’t typically leave a negative review because I work with the public & I understand the value of reviews! I have been without a working fridge for 7 months. They sent the technician with a HAIR DRYER for ‘repair’. The account is paid in full for more than twenty days at this point(warranty replacement voucher from whirlpool) & I still do not have an operable fridge because ‘it would be best for their crew to deliver’ next week. After they missed delivery of replacement last week and I STILL paid the account in full without a working fridge. I appreciate the kind words of the employees but words won’t replace the thousands of dollars of groceries this year dealing with this OR the fridge you have been paid for TWICE. By me and the manufacturer. I did my part, Bonds appliances however has not… for their convenience sake of course. I realize I’m nobody to these business owners, but this is a warning to future customers They will jerk you around if you allow it. I would have never known about the replacement if I hadn’t called whirlpool customer service. I’m insulted.. feels like they are taking advantage of my kindness and patience and rubbing it in my face week by week.

Better sit down and have a detailed chat with every one of your workers on the FACTS and dates before calling me a liar Sir. You are out of line. Nobody has contacted me except third party service...

Cannot servive what they sell/ after 3 atteps on our Holland grill and $300,00 later I gave up. Good luck.... I do apolgize for my husband's review. He was way too kind! I have dealt with numerous companys over the years. I have yet to come across this level of lack of customer service. Bond's Appliance Company should not be a reprsenitive or Holland Grill, sales nor repairs. I advice anyone who is in need of repairs or simply looking to purchase a Holland grill, go to someone else. Anyone else! It appears that someone from Bond's made an attempt to address my my post. I am very happy that your company has been in business for 30 years. Yeah you! I too have a business that has been in business for 103 years. My son is now fourth generation! This only came about due to hard work, overtime and the mission of making every customers happy. So, if you want talk about 30 years should stand for something. Well, pardon me. Clearly your company has many more obstacles coming your way. I am not about to tell you how run your business. However, stepping up your customer service would most definitely be a...