Sephora — Attraction in Hackensack

What I experienced today at Hackensack Sephora was unacceptable, hurtful and mean. The manager Kat and the “mean girl” employees that worked today 5/9/23 please do better. Discrimination and treating people as less of a person for no reason is so unkind. I went to Sephora to uplift myself and get a few new things but I left hysterically in tears because of an unwelcoming, toxic and racist environment. What would possess a group of adult women to band together to make someone feel sad on purpose?What kind of behavior is that?

Before I left the store, I told my experience to Kat the manager thinking she would be the voice of reason. As we are talking, I can sense her holding back laughter as if the treatment they gave me is funny. I look over and another Sephora employee is looking at me laughing at my tears. At that point I walked away as this was an overwhelming, triggering, terrible thing to do to someone. If you don’t “look” like their kind of customer then you are not welcomed at this location it seems. Give up the “mean girl” culture, embrace being a great beauty advisor and stop upsetting innocent people for no reason....

Just went in here looking to buy one of the Carolina Herrera flankers, used two of the testers, sprayed them each a few times because I could not smell them and they were literally glued onto the display (they were very faint) and a Sales rep (Older oriental woman) went up to me and said “you only need one or two sprays because now you’re mixing them all together” and I told her that they’re very faint and I could not smell them (being why I was spraying them so much) and she responded “oh okay” not knowing what to say. I was about to buy something from yall today having been given a gift card for Sephora, but being so concerned over the 0.01 oz of product I am using to decide my purchase just draws the customer away (testers are put out for people to TEST). Sticking to Ulta now. No matter how hard you try to be upscale many people would prefer a place where you can just test things out without being followed around like you’re gonna steal something, or scrutinized for...

i loved my experience here today , i have been trying to go for a while and finally made it. I was greeted at the entrance by Louise she was so sweet and told me what the new products were and was very informative. i asked where the sol de janeiro perfume was and she showed me in a way that was easy to locate it. When i was ready to pay i went to Alyssa and she was so nice, had such good vibes and was so kind. i then realized i forgot that i also came for the supergoop tinted moisturizer, they told me i can be color matched and found me someone very quick! Aaron came and matched me he was so nice and we had a convo about hair products. I found my shade and paid with him. he made me feel comfortable and was so sweet. Thank you guys ! i appreciate you 3 and everyone else was so sweet i didn’t get to communicate with them but they had such...