LoneStar Antiques — Attraction in Haltom City

I was going to email you, but your email address wasn't working properly. We love the store and have been in there several times, our experience has always been wonderful. Unfortunately today, ended much differently! I brought my mom in from out of town and she was trying to purchase a piece of furniture, however the lady at the front was very nasty and disrespectful! To be honest, she was a straight up bitty to my mom! My mom doesn't use a pin with her debit card ever because it has been stolen in the past. Instead of working with her to bypass the pin she just started barking at her about how she would not under any circumstances bypass the pin. She said something stupid about it cutting down on fraud, however that is bogus! If you want to cut down on fraud then check ID! The only reason that I ended up purchasing it for her was because it is not the Dealer's fault that some of the people you have working there are hateful! I think someone needs to take classes on how to deal with people and not have so much authority. Maybe she doesn't but thinks she does, I don't know which one but it needs to change! People don't like using pins anymore because there are so many ways that those pins can be stolen, copied, etc. I have never encountered this type of nastiness there before, but I will say this, if I ever come back and she is in there, I will leave immediately because otherwise she is going to get a piece of my mind and she will not enjoy it! I don't know her name, because I had to leave before I made a scene, but she was in a grey jacket.

In response to you reply, there was no outburst of any kind while we were there. Were we frustrated, absolutely, but there was no outburst. Also, I said that I would just leave if that same person was there so that I didn't say anything. While the whole incident was very frustrating and irritating, you have missed the whole point of your review. You staff member was very rude and disrespectful to my mother, and needs to learn how to handle those situations in a much different manner. I understand that businesses have reasons for different policies, but those enforcing the policies need to be able to do so without treating people with complete disrespect and hatred! Also, my mother doesn't have a credit card because of previous issues with fraud. I have a feeling though, based on the speech used the other day and in this response, especially about my mom offering to write a check, because I never even mentioned that in my original complaint because I didn't even know about it myself, that you yourself are the horrible lady and that is why you are avoiding the actual problem with how you treated a customer. It is too bad that you have chosen to not take responsibility for your actions, though not too surprising. So, since you know that you are who the complaint is about, I really hope that you take a moment of self reflection on your horrible attitude and lack of ability to respectfully handle...

Negative review: Our family have been coming here for years. Average 2-3 times a month. No issues with staff until today. Today my brother and I were accused of being someone else and told not to return if we do not tip to make up a past grievance (one never happened). The owners here then accused my brother of having harassed wait staff (we are usually just on our phones we never have longer than few seconds of interaction with staff until checkout where we have paid every time and tipped every other). The unexpected hostility from staff today is very off putting and we will not be returning. I don't like being lied to and accused of events that never occurred before with me. But do not accuse your regulars (us two) of being harassing and aggressive when every time we have ever been all we do is order tea, eat quietly, and browse our phones.

We tipped anyway, but we will not be returning. Let this review be a warning to anyone else who is being threatened with bar of service for not tipping. Extortionits operate this establishment and drive their employees on wage slavery apparently.

Response to owner's reply: I have never walked a tab. My brother did not have his wallet the last time he visited and I brought it to him. I didn't even dine or order anything, just brought him his wallet so he could pay and he tipped as well. The whole time he sat at his table on his phone until I arrived. You are full of nonsensical accusations. It is heinous how you treat good willed paying customers who never caused trouble even once. The time before last, he tipped then too. The time before that, our mother tipped. You and your hostess are viciously fat liars. I do not reccomend your establishment in the local area to anyone with integrity, accountability, and professionalism. All which your confrontational staff did not display today.

P.S. if tips aren't required then why did your hostess start the conversation at checkout with "You must tip or you are not welcome here. It is mandatory to tip here." Quit pretending like this is our fault, we never had trouble or started any in the past. This is all you. You decided to threaten us....

Today I went to this antique mall with my parents who have spoken so highly of. I heard there was a tea room inside and was looking forward to looking around with them. I have a fully registered service dog with a vest to help me when I’m at need. This service dog has been all over the DFW metroplex including restaurants, hospitals, and the state fair of Texas. I am writing this review extremely angry I’m shaking and tears in my eyes. This is why…. When my parents and I walked into this antique mall we were rudely greeted by the manager. She asked “Is that a service dog or a emotional support dog?” I responded with “he is a service dog and he is registered” we continued to walk around. My mom and dad were set that they wanted to help me buy more than one big purchase. As we were walking she came and found us and told us that my dog wasn’t allowed and service dogs aren’t suppose to be held. As I walked out of the store my mother asked to speak to the manager. The same manager with the same ugly attitude came around and spoke to her. My mom asked how she thought her vendors would feel and the manager said “I don’t care what they think many customers have already complained and I will no longer talk about this you need to leave.” Now, I am angry and I or my family will no longer give them business. Clearly she could careless about her vendors and their sales so I would think twice before leasing space or purchasing...