LoneStar Tea Room — Restaurant in Haltom City

Used to go here with my brother sometimes when we wanted great food and a nice atmosphere. Unfortunately the last time we went here, which was today. The manager decided to extort me and my brother out of tipping $10 by saying if we don't tip we were not welcomed back. We occasionally tip when we can afford and when we are strapped for cash we do not tip. But this establishment sat here and forced a tip by threatening we could not come eat here again, which is against the law. That is extortion.

So I went back to ask that if it's expected to tip 100% of the time why do they not have a sign up stating so as that is part of consumer full disclosure law to which they decided the appropriate action was the defamate my character and state I tried to walk out on my bill last time. I did not try to walk out at all. I didn't even move from the cash register. I called my brother, because I forgot my wallet, and asked if he could bring me my wallet so I could pay. I then waited while he came to the restaurant and then I paid.

When the floor manager asked if I wanted to talk to her manager, I said sure, to which the actual "manager/owner" comes out and says "I remember you, I served you last time and you stiffed me by not tipping."

I responded with "are you the manager or a waiter? You can't be both, and if you are the manager then first of all why would I tip you and not a server? You make a salary they dont."

This establishment also told me that their servers only make a few dollars per hour, and so I said "Yes but servers are bumped to minimum wage when they don't make enough per hour in tips" to which they answered "No we don't do that."

Which is another federal law violation.

Me and my brother have been here multiple times and we have also tipped on several occasions when we can afford it. Tips are optional they are not mandatory. If the expectation is that ALL customers tip 100% of the time. Then you should have a sign up just like you do with party gratuity. But you do not have a sign up. You instead attempted to assassinate my character by saying I've been nothing but disrespectful each time I've come here, told me I am a "needy" customer for asking for a little extra mayo on my wrap and a little extra poppy sauce for my fruit when I'm a paying customer, extort me out of money by threatening I cannot come back I don't start tipping, and then have the audacity to ask me if I'm 5 years old for asking why you don't have a sign up that said tips are required or that gratuity is mandatory.

Absolutely horrible service. You're quite lucky if I decide not to sue your establishment for defamation and extortion of a consume.

The fact you tried to call the cops on me for having a calm tone and simply asking why there isn't a sign saying tip is mandatory or why you extorted .e is ridiculous...

I have been coming to Simpliciteas for a little over a year. As a previous reviewer posted, this place is a hidden gem. The food is light and fresh and the service, until recently, A+. The service staff, from the hostess, waitresses, bussers, and kitchen are usually friendly and accommodating. I've bragged to my husband about this place and have been waiting for a moment when he and I could come together to enjoy an early Saturday afternoon lunch together. Our opportunity came yesterday, and I was sorely disappointed for him and for me. Our experience yesterday was not typical of my normal visit to Simpliciteas. I warned my husband that large parties were not unusual, but despite that, the staff was always attentive and friendly. Again, our experience yesterday left much to be desired. However; I was astute enough to see what was amiss. The servers did not have the usual team support that I observe when I've been there before. Everyone seemed to be on edge, almost fearful. Absent was the harmonious team play. Tables were left waiting for long periods of time; glasses were not refreshed; customers were not provided with menus after being seated and those of us that ordered were left waiting for a long without so much as an update or at least an apology or explanation. Two ladies that were seated behind us who came in shortly after we had come in, left. My husband and I considered leaving as well but decided to stick it out. When our food did finally arrive, almost 25 minutes later, we weren't disappointed; still, such a long wait and such unusually poor service was not the fault of the servers themselves. I would suggest to the owners to revisit their management practices and whom they leave in charge. Their attitude was less than friendly towards customers. If this persists, I will take my business to another tearoom in Fort Worth. Nevertheless, as we had no complaints about our food once it finally arrived, but due to the mismanagement and atypical service from a poorly managed weight staff, I have to give Simpliciteas 3...

Every mother to be’s Worst nightmare is to miscarry Her baby or to go into preterm labor. There have been many complications with the mother to be’s Pregnancy since the tea room was booked for her baby shower. The mom to be spent over two weeks in the hospital while the doctors frantically tried to keep the baby in the womb. We decided almost 2 weeks before the baby shower to alert Judy the manager of the tea room that we may have to postpone or cancel due to complications of the pregnancy. Judy was unwilling to work with us on rescheduling or refunding the $100 deposit. We decided since she was unwilling to refund us during this time of stress and concern for the baby… That we will gather some people and still go and have lunch at the tea room. The day before we were going to do so.... my father who booked the room with my mother had a heart attack and went to the hospital… So we were unable to go to the tea room and have lunch, utilizing the hundred dollars that Judy refused to get back. I call Judy Saturday morning the day of The initial booking… I explained to her all of the unfortunate life threatening situations that were preventing us from attending the baby shower. Judy was very ugly to me and said it was not her problem that we had all these things going on… That the rules are the rules & she simply wouldn’t budge. Not only was she sticking with the rules… But she was unsympathetic and extremely rude. When we asked for a copy of the written contract… They did not even have one made up… They typed one up in days later provided us with a new receipt that didn’t match what we had.

For any mother could be looking to book this place for your baby shower… I highly suggest you look for someplace where the people running it care about whether or not you or your baby lives or dies!!! The level of callousness of this woman, Judy disgusts me and I surely hope nobody else experiences somebody taking advantage of them during such a...