Batteries Plus — Attraction in Hattiesburg

What was supposed to be an hour battery replacement turned into an overnight issue. My battery replacement was over 2.5 hours (10am-12:30 pm), and 2 minutes after picking up my phone, a green line appeared on my screen. I turned around and came back in the store. As I was waiting to be seen a second and third line appeared. I left my phone to be checked in case something was in a bind when the cover was replaced. I called to check on the status of my phone at 6:30 pm. The clerk sounded like she forgot about my phone. She had not started and had 2 phones still before me. It would be the next day before someone could look at it when they opened at 10:00am. We called at 10:30 am to check the status of my phone, and the new clerk had checked it, and it was ready. The green lines had disappeared by the time he came in to work. He did not see any new issues. My phone was working as it should when we picked it up the second time. Since I am college faculty and required to remain in contact with students and co-faculty, it was a huge inconvenience to not have my phone for 24 hours. After inspecting my phone, the front screen was separated a bit, and the light shows through the bottom home bar where the white solid area is. Needless to say, I was disappointed in the service. The staff seemed too overwhelmed and inexperienced to provide professional service on devices that cost over $1,000. They need someone dedicated to the counter, so they can provide the...

I brought my IPhone 14 in for a simple screen repair; my phone was working perfectly fine before bringing it in and never had any kind of software issues. After getting my screen fixed I got it back and the screen kept going black when on a phone call and I could hear and touch buttons but couldn’t get the screen to come back on for a minute. I contacted them and told them the issue and they were quick to try and get this issue resolved; they said it could have been a bad screen that they put on my phone. I returned the phone for a second repair and they put a different screen on it which also had the same issue. I tell them the issue again and they said it must be my proximity sensor which they ordered and replaced on my phone. Now I’ve had two new screens, a new proximity sensor, and it’s still going black on calls. The subject matter expert there (Victoria) then says that it is something to do with a software malfunction on my iPhone so they can’t go any further, keep in mind my phone was perfectly fine before I brought it in the store besides a broken screen. I would advise anyone reading this to just go ahead and use a apple certified establishment because this business uses third party screens from a vendor, and just hopes that it will work out; and if it doesn’t in the end then they blame it on your phone. They did try and resolve the issue but at the end of the day, it’s the parts they are using that is the issue...

This was the absolute worst repair service I have ever experienced. Had my screen replaced on my iPhone 7 Plus and when I got it back everything looked fine. The next day I couldn’t hear anything when I recorded videos. Thought it was strange but just kept silent because the price was relatively low. Then I got a phone call me no one could hear me, and I couldn’t hear them. I can’t call or FaceTime on my phone at all!! Don’t know what they did but my phone is ruined. Went in three times after this and told them to look at it again but they refused to fix their issue, even after admitting they had made a mistake, saying that the phone couldn’t be fixed and I would be better off buying a new one. DO NOT GO HERE FOR SCREEN REPAIRS. Don’t know the girls name who “repaired” my phone but she was brown headed. I hope a manager or store owner or someone sees this post!! Your business ruined my phone and you should be ashamed of yourself for letting people who are not properly trained work on customer phones. Is it possible to rate lower...