Kaimana Ocean Safari — Attraction in Hawaii

Amazing amazing amazing- maybe I should not write anymore, well… I will 😄. Captain Morri and Devon were very welcoming and more than happy to answer any questions any of the guests had, we went with them on their fun adventures three days in a row, and we were amazed by the most beautiful wildlife that Kona had to offer. Captain Morri is very knowledgeable about the wildlife and the different behavior of different ocean creatures. Both of them explained to us and the rest of the guests before and at the beginning of the ride all the safety procedures, around different kinds of wildlife, specifically oceanic white tip sharks, and Devon explained the different creatures we are possibly will encounter using his notebook with pictures of different types of ocean life.

We saw on the first day the rare rough tooth sultan dolphin, and humpback Whales. The second day we had one humpback whale, hang out with us on a distance, and then pass behind the boat with her baby, we also ended up in the water swimming with roughly 90 spotted dolphins passed by us greeting us and jumping in enjoyment on the boat wakes as well. On the third day the highlight of the trip was with two oceanic white tip sharks swimming below us and around us, it was amazingly intriguing to see a different behavior of such shark compared to other sharks we scuba dove and swim with in the past in different parts of the world, during the swim with the oceanic white tip sharks, Devon and one of his crew were with us and made sure we are safe and aware of the instructions that he shared with us on the boat, and captain Morri was also supervising all our activities in the water with the sharks professionally and with great care - I was very intrigued with a structure in the middle of the ocean, after asking I end up knowing that it is a fish farm, Captain Morri elaborated and explained to me how do they fish in it and how sometimes dolphins hang out in that area to catch some of the fish, and she further explained to one of the guests in details how the process of the fish eggs are produced then the stages to move it to the fish farm and then eventually as a grown fish ending up in the market and restaurants.

This is not the first time for us in Kona, and on boats in Kona, but riding with captain Morri and Devon and their crew was simply intriguing and amazing due to the effort they do to make sure that we see an enjoy ocean life, and due to the immense amount of ocean life knowledge they have while they’re also environmentally conscious and care about nature and sea life, for example, few times during the three days captain Morri and Devon stopped during the ride to pick up some fishing trash and objects to keep ocean clean - Mahalo to both of you for doing that 🤙🏽.

I strongly recommend going out and enjoy ocean life with them while...

I’ve been on a few ocean safaris with this company and the experience of being in the water with wildlife is beautiful. However, the overall experience has repeatedly been undermined by poor business practices and a clear lack of customer care.

As someone who has been in business for myself for over 20 years, I’m very mindful not to be an entitled customer. I make an effort to communicate respectfully and with patience. I also know how important it is to make customers—especially repeat ones—feel appreciated and valued. Unfortunately, that has not been my experience here.

Emails frequently go unanswered, even after multiple follow-ups. I once left a clothing item on the boat and reached out about it—they said they’d check, but I never heard back. One of the staff posted about a special trip, and I inquired for more information but received no response. On top of that, some products that were promised as part of a tour were never provided, and again, my emails about it were ignored.

I’ve referred several people to this company in the past, but it’s become clear that repeat business and loyal customers aren’t a priority. There are other companies offering ocean safaris in Kona, and I’ll be choosing to support those going forward—ones that not only provide a great experience on the water, but also treat their customers with the professionalism and respect they deserve. Ali’i Ocean Tours, See Through the Sea, Sunlight on Water, and Ocean Eco Tours will be ones I book with in the future in hopes of finding a company that values their customers; as it is clear that this tour company dealing mainly with people from out of town that do not care about repeat business.

EDIT: Messages were emailed. Only the message about the special trip that was posted on social media was inquired on social media. Other messages were emailed. If a business cannot keep track of emails, that is a poorly run business. The social media message was acknowledged and then info was never sent. This is not a one time occurrence. This is repetitive. Others that are from out of state will not experience this. But this is not how you run a business and not island style at all. I don’t want a discount, I want communication and promised items and to not be treated like a number or checklist. I waited years with issue over issue as I realize that everyone is human and mistakes happen, but after so many things it’s not a mistake but blatant lack of respect for...

Came to Kona looking for ocean wild life & yes, this tour delivered! shark diving is my thing so I was excited to dive with some oceanic white tips and we got them! We had 3! Wild life is wild life so you just never know what you’re going to get and nothing is ever guaranteed but the captain certainly knows the spot & how to get them! Sometimes you get lucky with a whale shark encounter or rough tooth dolphins, you just never know what the ocean will deliver to you that day! We headed out for pilot whales after the fish farm then went and found some swim through zones where it was a good time to play and have some fun photos taken if you picked up the photo package! I suggest the package! The photographer is amazing at capturing your moment w the animals and side activities like swim through caves, I was very happy with the end result of photos I received (I also shoot professional UW photography.) This is the crew you want when choosing a ocean tour! Informative, friendly, professional, fresh pineapple.... I mean YES PLEASE have you ever had fresh pineapple after a dive? So refreshing! Mmmm and juice! When you go ask them about the killer whale encounter with the sperm whales! This story it’s MIND BLOWING! An encounter that happened about a week before I got there and just knowing those animals are available in Kona ocean is incredible! Epic encounters with this crew! I included my own oceanic white tip shark photo the others shot by photographer Cam

Mahalo guys! I’ll be back!

P.s. they have fins, mask, & snorkel so no need to rent or buy! Also reef safe sunscreen so keep the spray kind off da boat! It’s bad for reef!...