KZ Kitchen Cabinet & Stone, Inc. — Attraction in Hayward

It is a nightmare purchased kitchen cabinets from KZ Cabinet & Stone Inc. in July 2025. The product did not meet our expectations, especially in terms of quality. The cabinets clearly did not meet normal standards. The cabinets were irregularly shaped. Some appeared to have curved. Cabinet doors were not properly aligned in general. Some pairs had doors at different heights. Other pairs were not level on the outside. Still others were both. Many doors were also not uniformly spaced from the cabinet. This is most noticeable with cabinets with four doors, where the doors were all uneven to the touch and visibly misaligned in height. In total, 6 cabinets were affected. The stone countertops were prone to discoloration. A single drop of coffee could stain the stone, which was poor quality for something that costed $550 per countertop. When the issues were brought up, customer service representative Victor informed that his manager refused to refund the full purchase amount and the installmentfee He even refused to offer us a discount, only required us to find third party to fix the cabinets. This is unacceptable, considering we wanted quality cabinets, not substandard ones that would require repairs later. Why are you shifting the blame onto consumers? Why should we repair your cabinets instead of returning them? Substandard products should not be sold. To cap it off, the cabinets weren't even what we originally ordered. Sales representative Wing called us and convinced us to buy this set instead of what we originally ordered, promising us that this set would be easier to maintain cleanliness, which was not the case. This is an example of false advertisement, and resulted in a specious and potentially fraudulent transaction.

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I came to KZ Kitchen to purchase materials for my kitchen and floor remodel. When I met with Scott Bai, he was really good with showing me all possible options for what I was looking to do. He was very invested in my project as if it were his own.

Once I got my materials selected, he made sure that everything was in stock, and for the items that were not, he informed me of the lead times in case they interfered with my project's timeline.

Scott was also able to help me finalize the layout of my kitchen cabinets after providing him with my initial drawing/layout. I was impressed with his knowledge of the design software and ability to work quickly to provide a solution for my project.

After placing my order, the pickup process was easy from the warehouse. They staff there is all very friendly and worked quickly to pull my items. I actually had to come back and order more flooring, but they didn't have it at the Hayward location. The good thing about KZ is that they have multiple locations in the event this happens. So luckily I was able to go to the Milpitas warehouse to pickup the material I needed.

I would highly recommend KZ for all of your home remodeling needs. They have a lot of good options in stock and working with their staff is such a pleasure. I've already referred a couple of friends + family to them. You...

Will not order again, I ordered hardwood floor and same color stair nose, but when Our handyman picked up and installed first stair nose, I found the color is not the one I ordered, I call the sales I purchased from and tell her the item number of floor we picked, she said the item number is not the one I ordered, obviously warehouse send wrong thing, she agreed let me exchange 12 piece no extra charge. but! when handyman go there for exchange ,warehouse said the the cutted one can not be exchange and they only have 10 piece same color in there warehouse, and force our handy man pick another piece from other color! And the cutted one can not be exchange! Not as promised! So I total get 3 colors! Ridiculous! Summary: first time, I talk to them and we talked about item number, we already know the item is not I ordered warehouse send wrong, but second time, they said ,no, they item the ship is correct, the color problem is because manufacture problems.

Unprofessional, I am a company owner too, and running retail online, our policy is if it’s because quality issue, we must return to customer, and the quality issue should solve the problem between manufacturers and our own, improve QC Part or have policy to charge back from manufacturing.

Never order again! Do not buy from...